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Camila J. — Junior Technical Support Specialist from Colombia

Camila J.

Junior Technical Support Specialist

Colombia No experience yet
Open to offersNew to Platform
Languages
SpanishEnglish
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About

Camila J. is a dedicated professional in Technical Support and Managing Computer Equipment. Her experience includes implementing effective solutions to ensure optimal performance of IT systems and networks. As a Technician in Systems, she focuses on resolving technical issues with attention to detail. During her practicum in technical support, Camila handled both preventive and corrective maintenance of computers, including resetting and performance optimization. She is skilled in configuring, installing, and supporting office-type applications and essential programs. Her expertise extends to network administration and on-site support, ensuring local network connectivity and troubleshooting. Camila is capable of configuring and maintaining firewalls for secure application access and manages user accounts within Active Directory. Additionally, she is proficient in digital inventory management of computing equipment, error resolution in applications, and generating technical reports on equipment performance. With a bilingual command of English at a B1 level, Camila is well-equipped for teamwork oriented towards results.

Experience

  • Intern in Technical Support

    Servicios Postales Nacionales S.A · 2024 — 2024
    Performed preventive and corrective maintenance on computing equipment, including resetting and optimizing performance. Configured, installed, and provided support for office applications and essential programs. Managed networks and offered on-site support to ensure connectivity and troubleshoot local network issues. Set up and maintained firewalls to secure access to necessary applications for users. Created and managed user accounts in Active Directory to ensure efficient and secure access control to systems. Digitized, created, and updated inventories of computing equipment. Resolved errors and failures in applications, delivering quick and effective solutions. Compiled technical reports on the status and performance of equipment.

Skills & Expertise

Education

  • Higher Education Foundation
    Fundación de educación superior San José · 2024 — 2025
  • Technologist in Systems
    Servicio nacional de aprendizaje SENA · 2023 — 2024

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