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Camille L. — Mid-Level Customer Service Specialist from Philippines

Camille L.

Mid-Level Customer Service Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Camille L. is a seasoned Customer Service Specialist and Virtual Assistant with over four years of experience in technical support, client communication, and administrative management. She has demonstrated proficiency in the healthcare and technology sectors, having worked with companies like United Rehab Group and Concentrix. Camille effectively handled scheduling coordination, improved workflow, and managed connections between patients and therapists, while also maintaining detailed client records using CRM tools. At GoGoGrandparent, she excelled in assisting elderly customers with essential services and promoting subscription plans, thereby enhancing both customer engagement and sales. Her adeptness at resolving hardware and software issues, particularly for HP products, underscores her technical acumen in providing clear and concise support, maintaining efficient service standards across the board. Camille is an adept user of Google Workspace and Microsoft Office, contributing to her capability in diverse administrative functions.

Experience

  • IT Support / Manager

    GoGoGrandparent · 2024 — 2026
    Assisted elderly customers with ride services, food delivery, and medication coordination via phone support.
  • Customer Support / Sales

    United Rehab Group (Healthcare) · 2023 — 2024
    Explained and promoted subscription plans, thereby enhancing customer engagement and sales.
  • Scheduling Coordinator / Administrative Assistant

    Concentrix (HP Account) · 2022 — 2023
    Coordinated appointments between patients and therapists to facilitate efficient scheduling and managed email communication with insurance providers.
  • Technical / Customer Support Representative

    Concentrix (HP Account)
    Provided technical support for HP computers and printers, diagnosing and resolving hardware/software issues while documenting interactions in CRM systems.

Skills & Expertise

Education

  • Highschool Diploma
    PINES CITY NATIONAL HIGH SCHOOL · 2010 — 2011
  • Primary Education
    BAGUIO CENTRAL SCHOOL

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