Camille P.
Junior Contact Center Executive
Open to offersNew to PlatformAbout
Camille F. P. is a highly skilled professional with extensive experience in customer service and banking within the financial services industry. Currently working as a Contact Centre Executive at Chubb Asia Pacific Pte. Ltd., she expertly handles client information requests through various communication channels, supports customer service teams, and enhances process efficiencies. Prior to Chubb, Camille served at Citibank, N.A Philippines, where she excelled in various roles including Echat Officer and Service Analyst Officer. Her responsibilities included managing client queries about bank transactions, providing superior service to affluent clients, and ensuring compliance with regulatory standards. Camille's strong proficiency in MS Word, Excel, and PowerPoint complements her financial background, which includes a Bachelor in Banking and Finance from the Polytechnic University of the Philippines. Her track record in effectively resolving client concerns and executing banking transactions distinguishes her as a valuable asset in the banking and customer support sectors.
Experience
Contact Centre Executive
CHUBB ASIA PACIFIC PTE. LTD. (Chubb Business Services) · 2022 — PresentHandle requests for changes in client information across multiple channels such as Email, Chat, and both Inbound and Outbound calls. Support the Customer Service team in addressing client account queries and complaints. Investigate client issues to deliver resolutions within agreed timelines, and identify opportunities for process improvements to boost team efficiency and productivity. Prepare productivity and efficiency dashboards by downloading reports.Echat Officer – Chat Support/Citibank Online Officer/CBOL Officer (Backend Support)
CITIBANK, N.A PHILIPPINES · 2020 — 2022Manage client inquiries regarding credit card and bank transactions primarily via Live Chat, while ensuring prompt and accurate resolution of cases. Provide all relevant information completely and correctly. Promote self-help opportunities and identify potential cross-sell opportunities. Handle inquiries via email using the KANA system and manage complaints escalated to management and BSP.Bank Officer - Citi gold, Citi Priority and Citi Prestige Officer
CITIBANK, N.A PHILIPPINES · 2019 — 2020Deliver world-class service to affluent clients through a seamless phone banking experience. Attend to inbound calls following standard operating procedures and process various online banking transactions, including financial entries and data maintenance. Seek opportunities to strengthen relationships with existing affluent clients.Service Analyst Officer
CITIBANK, N.A PHILIPPINES · 2019 — 2019Act as a single point of contact for both internal partners and external clients. Respond to customer inquiries efficiently and in compliance with departmental standards, conducting necessary analyses to meet client needs. Communicate resolutions effectively and address risks in business decisions while adhering to compliance requirements. Participate in weekly meetings to discuss process and procedural updates, ensuring proper adherence to procedures by subordinates, and manage escalated cases in the absence of a supervisor.Treasury Assistant
MFG MANILLE INC. · 2018 — 2018Prepare and disseminate daily banking activity reports, assist with cash transaction counting, and resolve discrepancies related to cash and invoices. Oversee deposit account reconciliations and customer complaints and manage investments, financial statement preparation, and compliance with relevant laws and regulations. Process over-the-counter transactions such as deposits, withdrawals, encashments, credit/debit memos, and bills payments.
Skills & Expertise
Education
- Bachelor in Banking and FinancePolytechnic University of the Philippines- San Juan Campus · 2013 — 2017
- High SchoolSan Juan National High School · 2009 — 2013
- ElementaryExodus Elementary School · 2003 — 2009
Interested in this professional?
Sign in as an employer to save this profile or invite Camille P. to a job.
Sign in as an employer