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Candice M. — Senior Administrative Support Specialist from South Africa

Candice M.

Senior Administrative Support Specialist

South Africa 6+ years
Open to offersNew to Platform
Languages
English
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About

Candice M. is a highly adaptable professional with over a decade of experience providing executive & administrative support, appointment setting, and customer service across global and multicultural environments. Her background spans industries such as accounting, education, and hospitality, including supporting executives at Douglas Martindale Accounting in South Africa and managing early education programs and customer service operations for Norwegian Cruise Lines across 32 countries. In remote roles for U.S.-based clients, Candice handled calendar management, travel arrangements, CRM-based outreach, and virtual administrative tasks. More recently, she leveraged her scheduling & calendar management and client relationship management expertise in senior appointment setter positions and as an online ESL teacher for educational platforms like LingoAce and English Gang. Proficient in the Microsoft Office Suite, she is known for efficiently coordinating operations and ensuring high-quality service delivery.

Experience

  • English ESL Teacher

    LingoAce · 2024 — Present
    Delivered online English lessons and maintained precise student progress records.
  • Senior Appointment Setter

    Remote (U.S. Clients) · 2023 — 2023
    Handled appointment scheduling for sales teams and used CRM tools to surpass call volume and conversion objectives.
  • English ESL Teacher

    English Gang · 2023 — 2023
    Developed lesson plans focused on advancing students' conversational and grammar abilities for diverse learners.
  • English ESL Teacher

    EStart · 2021 — 2023
    Provided English lessons tailored to the specific needs of students.
  • Appointment Setter

    Remote (U.S. Clients) · 2021 — 2022
    Coordinated outreach campaigns, organized appointment calendars, and ensured client information was recorded accurately for U.S.-based companies.
  • Virtual Administrative Assistant

    Remote (U.S. Clients) · 2018 — 2021
    Delivered remote administrative support, managed email correspondence, maintained schedules, performed research, and completed data entry tasks for several U.S.-based companies.
  • Early Years Coordinator & Customer Service Associate

    Norwegian Cruise Lines · 2013 — 2017
    Directed early years programming, contributed to customer service, supported retail operations and merchandise sales, and scheduled activities and staff across 32 countries.
  • Executive Administrative Assistant

    Douglas Martindale Accounting
    Supported executives by managing calendars, arranging travel, and handling client communications to maintain office efficiency.

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