Cari C.
Mid-Level Virtual Assistant Operations Manager
Open to offersNew to PlatformAbout
Cari B. is a highly experienced Virtual Assistant with a robust background in executive support, digital marketing, and operations management across industries such as e-commerce, healthcare, real estate, education, and outsourcing. At HOP WTR, Los Angeles, she managed end-to-end e-commerce operations, logistics coordination, and customer support. As a Client Care Coordinator with NYBH, she ensured HIPAA-compliant client management within the healthcare sector. Cari demonstrated advanced CRM utilization at Keller Williams Denver and excelled as a Lead Training Facilitator at Outsourced Doers Inc., developing and delivering training materials on digital marketing and productivity tools. Her expertise also covers project management, social media oversight, branding, and training program execution for both global outsourcing and freelance clients, supported by tools such as Amazon, Shopify, Zendesk, and Microsoft Suite.
Experience
Multitask EA
HOP WTR, Los Angeles · 2024 — 2025Managed e-commerce operations from start to finish, tracking orders across multiple platforms and coordinating with U.S. warehouses. Acted as the key contact for marketing efforts and managed the distribution of samples, ensuring partners and customers received their shipments promptly. Handled customer support through email, managing refunds, replacements, and promotional cashback requests. Organized purchase orders and facilitated logistics operations among vendors and warehouses, playing a vital role in upholding customer satisfaction through effective problem-solving.Client Care Coordinator
NYBH - New York · 2024 — 2024Served as the primary communication link between clients and clinicians, coordinating timely scheduling of appointments and conveying treatment plans. Managed client intake procedures and maintained records, ensuring a smooth onboarding process. Provided administrative assistance and empathetic support to clients, addressing inquiries and directing them to pertinent services while ensuring HIPAA compliance in handling sensitive data.Appointment Setter VA
Keller Williams Denver CO · 2024 — 2024Coordinated scheduling by managing calendars and organizing appointments among agents, clients, and leads for maximum efficiency. Followed up with leads through email, calls, and text to nurture prospects and convert inquiries into scheduled meetings. Maintained the accuracy of CRM databases and spreadsheets for tracking appointments and communication history, utilizing tools like Mojo Dialer and KW Tools to enhance lead generation efforts while supporting real estate activities such as listings and open houses.Lead Training Facilitator
Outsourced Doers Inc. · 2023 — 2024Created and facilitated engaging training sessions focused on digital marketing, virtual assistance, and customer service for various audiences. Developed training materials, including SOPs and e-learning content, tailored to meet client and organizational needs. Evaluated trainee performance and provided feedback to assist in their skill development.Headbacker & Virtual Assistant Real Estate
Cyberbacker PH · 2021 — 2023Managed listings on MLS and ensured posts were made following client approval. Handled communication via social media to effectively relay messages while keeping contacts organized in spreadsheets. Organized client calendars for meetings and events, and developed an Executive Assistant Guide Handbook for current and future EAs.Language and Communication Junior Professor
University of Essex, London · 2016 — 2020Delivered lectures and facilitated discussions in subjects such as English, Communication, and Literature, promoting academic engagement. Designed and assessed curricula, ensuring alignment with departmental standards and student outcomes. Mentored students in developing essential research, writing, and presentation skills.Assistant Operations Manager (Global Operations)
Xborder Outsourcing Enterprising Inc. · 2014 — 2016Oversaw global operations accounts while managing shifting schedules. Executed training materials and development directed by clients, focusing on client services and operational processes.Training Consultant
Teledevelopment Services Inc. · 2013 — 2016Managed project execution and training programs based on client needs, guiding projects from inception to implementation. Worked with clients such as United Health Group and ADP Glorietta to ensure educational goals were met.
Skills & Expertise
Education
- Language and Communication Junior ProfessorUniversity of Essex, London · 2016 — 2020
Interested in this professional?
Sign in as an employer to save this profile or invite Cari C. to a job.
Sign in as an employer