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Carina J. — Mid-Level Executive Administrative Assistant from Philippines

Carina J.

Mid-Level Executive Administrative Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Carina J. is a highly experienced professional in Executive/Administrative Assistance, with over 20 years of expertise providing technical, administrative, and executive support. She has a background in supporting Branch Managers and Heads of Office, particularly within the government sector, at GSIS Roxas Branch Office. Carina holds a Bachelor of Science in Management from the University of the Philippines with a major in Public Administration and is pursuing a Master’s in Business Administration. Her responsibilities have included managing schedules, coordinating meetings, preparing travel itineraries, and handling confidential correspondence. Serving in roles such as Staff Officer I and Acting Staff Officer III, she has been integral in functions related to loans and eServices, financial advisory, and internal and external reconciliation. Her strengths lie in strong organizational skills, customer service, and stakeholder coordination. Additionally, Carina is proficient in Microsoft Office Suite and SAP systems, which she leverages in maintaining records management and report consolidation.

Experience

  • Staff Officer I - Loans and eServices Unit (LESU)

    GSIS Roxas Branch Office · 2021 — Present
    Deliver frontline customer care to members and pensioners, addressing queries and complaints, providing lobby assistance, and facilitating loan processing. Prepare written responses, operational reports, and office updates while coordinating with internal units for efficient case resolution. Promote branch outreach by disseminating information, conducting home visits to bedridden pensioners, and offering guidance on GSIS Touch/mobile transactions. Engage in branch communications as SocMed Officer/co-admin and Financial Advisor to enhance member engagement and service support.

  • Staff Officer I - Acting Technical Assistant (TA)

    GSIS Roxas Branch Office · 2019 — 2021
    Provided executive and administrative assistance to the Branch Manager/Head of Office, which included monitoring schedules, coordinating meetings, making travel arrangements, and handling confidential correspondence. Consolidated plans, budget proposals, attendance records, appraisal, and accomplishment reports for the manager's review and approval, alongside preparing presentations and managing document controls. Maintained a records management system to track incoming and outgoing documents, minutes, memos, and actions to support timely retrieval.

  • Acting Staff Officer III – Billing, Collection & Reconciliation Division (BCRD)

    GSIS Roxas Branch Office · 2015 — 2019
    Oversaw the work assignments of Staff Officer I/II and ensured the timely preparation and verification of premium reconciliation and agency remittance reports. Reviewed and certified monthly premium schedules, statements of account, and monthly operations reports, while drafting correspondence and management documents to maintain accuracy in division deliverables.

  • Staff Officer I - Acting Technical Assistant (TA)

    GSIS Roxas Branch Office · 2012 — 2015
    Assisted the Branch Manager with scheduling, travel itineraries, meeting logistics, and confidential correspondence. Managed records control for incoming and outgoing documents and consolidated reports, budget materials, and presentations for approval. Handled attendance, leave, payroll inquiries, and administrative records, while supporting the implementation of HR policy.

  • Staff Officer I – Internal Reconciliation Unit

    GSIS Roxas Branch Office · 2008 — 2012
    Conducted reconciliation of premium accounts against remittance lists and prepared statements of account for claims and loans. Issued collection letters and notices of suspension to delinquent offices, and coordinated follow-up actions.

  • Staff Officer I – External Reconciliation Unit

    GSIS Roxas Branch Office · 2008 — 2008
    Worked with external agencies regarding premium payments and remittances, ensuring accurate validation against remittance lists. Checked Agency Remittance Advice documents and issued payment orders prior to cashier processing.

  • Administrative Officer IV – Designate

    GSIS Roxas Branch Office · 2004 — 2008
    Facilitated branch client relations and complaint resolution through correspondence, monitoring policies, and coordinating with internal and external units. Assisted the Branch Manager with administrative duties, budget and HR reporting, and deliverables requiring approval.

  • Property Officer II, Support Services Division (SSD)

    GSIS Roxas Branch Office · 2003 — 2003
    Managed property custodianship, procurement, facilities maintenance, inventory, and records safekeeping. Maintained files, verified asset accountability, and prepared reports on office utilities and consumption while supporting pensioner verification and clearance-related processes.

  • Contractual Employee

    GSIS Roxas Branch · 2001 — 2003
    Handled client/member inquiries, managed call responses, and directed visitors to appropriate office units. Assisted with branch procurement and provided general front-desk support.

Skills & Expertise

Executive AssistantCustomer Service and Admin Support

Education

  • Master’s in Business Administration (MBA)
    Chiang Kai Shek, Manila, Philippines · 2024 — 2025
  • Bachelor of Science in Management
    University of the Philippines in the Visayas (UPV), Iloilo City Campus · 1998 — 2001

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