Carine L.
Senior IT Service Delivery Manager
Open to offersNew to PlatformAbout
Carine L. is a seasoned Project & Service Delivery Manager with over two decades of experience in IT service management, particularly within HP, HPE, and DXC companies. She has successfully led cyber and IT infrastructure projects, emphasizing strong governance in ITIL and cybersecurity. Her expertise in cybersecurity includes working with tools such as CrowdStrike, Trellix, and Defender for risk and vulnerability management. She is skilled in stakeholder management, ensuring secure and compliant project execution. Her track record in Service Delivery Excellence is marked by high-quality delivery through robust governance and SLA compliance. Carine's dedication to continuous improvement is evidenced by her Six Sigma Green Belt certification, illustrating her commitment to quality and service optimization. Her professional development also includes a variety of certifications and training in AI and advanced project management techniques, further enhancing her ability to lead cutting-edge projects.
Experience
Project Manager & Security Project Manager
DXC Technology Sdn Bhd · 2015 — 2026Managed cybersecurity projects, focusing on risk management and ensuring project compliance across global teams. CORE STRENGTHS •Project & Program Management: Scope, schedule, cost, and RAID governance •Experienced Security Project Manager delivering cybersecurity solutions, managing risk, and ensuring secure, compliant project execution across global teams. Key Skills to Highlight ✓Cybersecurity tools (CrowdStrike, Trellix, Defender, etc.) ✓Risk & vulnerability management ✓Stakeholder & client management ✓Project lifecycle management (Agile/Waterfall) ✓Compliance & governance ✓Communication and leadership •ITIL & Service Delivery Governance – Led Change, Release, Incident, and Problem Management processes to maintain service stability and minimize disruptions, while ensuring high-quality delivery through robust governance,Technology Maturity Owner (Backup & Storage)
DXC / HPE / HP · 2006 — 2015Oversaw change management processes and served as the focal point for continual improvement. Acted as Account Delivery Lead supporting key clients such as KONE and GM.Project Lead
VADS Berhad · 2004 — 2006Directed a significant migration project from Exchange 5.5 to 2003, managing around 16,000 mailboxes for Telekom Malaysia.Administrator
Kompakar / SCS · 2000 — 2004Handled administration of Windows and Exchange environments, including DNS, DHCP, web, and file services as well as managing firewall, VPN, and email infrastructure.Manager
Siemens Information & Communication · 1996 — 2000Oversaw NT and Novell server environments while providing technical support for significant events, including Sukom ’98.Implementer
Persoft Systems · 1995 — 1996Implemented NT Server and Microsoft Mail solutions, supporting LAN setup and deployment.Administrator
Gillette Malaysia · 1992 — 1995Managed Novell 3.12 systems and developed RPG II reports while supporting business reporting and executive presentations.
Skills & Expertise
Education
- Diploma in Computer ScienceSystematic Computer Centre · — — 1990
- SPMM.G.S. Klang · — — 1989
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