Carl A.

Carl Arsen D. is an experienced Customer Protection Analyst with nearly four years in the online gambling industry, focusing on compliance, fraud detection, and customer operations. At William Hill Group, he is responsible for detailed account reviews, performing due diligence, and carrying out KYC and AML procedures to ensure adherence to regulatory and internal standards. He manages customer protection inquiries, verifies account activity, and works closely with cross-functional teams to refine compliance workflows. Previously, as a Data/Fraud Analyst at Gorgeous Legend Business Solutions Inc., Carl Arsen D. supported risk mitigation through the investigation of fraudulent activity, data analysis, and the production of management reports. His background is further enriched by hands-on customer service experience gained during his training at C3 Customer Contact Channels, highlighting his operational expertise within fast-paced business environments.