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Carl J. — High-Level Content Moderator from Philippines

Carl J.

High-Level Content Moderator

Philippines 1-2 years
Actively lookingNew to Platform
Languages
EnglishTagalog
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About

Carl Joe M. is a committed Content Moderator with significant experience in digital trust and safety, specializing in high-volume content review and policy enforcement for platforms like Facebook and TikTok. His tenure at renowned organizations such as TaskUs and Enshored Inc. has honed his ability to enforce community guidelines, manage user-generated content, and promptly address community concerns, ensuring a secure and positive user experience. Concurrently, Carl has developed proficiency as an Email Support Specialist, demonstrating capability in professional communication and customer care. His skills extend to roles such as an Operations Support Officer at Chubb Business Services, where he effectively managed financial services and compliance for Australian loans and insurance accounts. He also possesses experience as a Data Encoder at KAISA Consulting Company, ensuring precise data handling and confidentiality of sensitive records. Driven by integrity and attention to detail, he is adept in utilizing tools like Microsoft Office to optimize operational workflows and support organizational goals. Carl holds a diploma in Hotel and Restaurant Services from Montessori Professional College International Inc.

Experience

  • Content Moderator

    TaskUs · 2024 — 2026
    Focused on content moderation as a Trust & Safety Professional, specifically managing and reviewing high volumes of data from the Facebook platform ecosystem. Ensured community standards were enforced, conducted audits of user-generated content, and upheld brand reputation while prioritizing user safety. Competently navigated complex policy frameworks and identified emerging risks, consistently maintaining high accuracy under strict SLAs.
  • Content Moderator / Email Support

    Alorica · 2022 — 2024
    Conducted content moderation tasks, involved in the high-volume review of user-generated content on TikTok. Worked towards mitigating platform risks for the Philippines and Rest of the World regions, ensuring a safe and engaging community experience.
  • Operations Support Officer, Policy Services

    Chubb · 2020 — 2020
    Managed financial and policy services related to Australian Loan and Insurance accounts, processing complex applications while ensuring high levels of data accuracy. Supported operational workflows and delivered back-office solutions within regulatory frameworks.
  • Content Moderator

    Enshored Inc. · 2018 — 2019
    Performed content moderation duties, focusing on the review and auditing of user-generated content across various media formats. Ensured compliance and safety within the community, particularly on the TikTok platform.
  • Data Encoder / Data Entry

    KAISA CONSULTING COMPANY, INC. · 2015 — 2016
    Engaged in data encoding and entry tasks, handling sensitive records with a focus on accuracy. Systematically updated and verified a high volume of official documents, emphasizing data integrity and confidentiality.

Skills & Expertise

Education

  • Diploma of Science Hotel and Restaurant Services
    Montessori Professional College International Inc. · 2011 — 2013
  • Secondary
    Malindig Institute Foundation Inc. · 2010 — 2011
  • Elementary
    Manuel L. Quezon Elementary School · 2001 — 2007

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