Post a Job Free
0 viewsjobseeker
Carl J. — Mid-Level Virtual Assistant & Customer Support Specialist from Philippines

Carl J.

Mid-Level Virtual Assistant & Customer Support Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Carl J. is a seasoned Virtual Assistant and Customer Support Professional based in Davao City, Philippines, boasting over three years of experience in various facets of remote administrative support. His expertise spans managing customer communications, handling administrative tasks, scheduling, and updating CRM systems. Skilled in tools like Google Workspace, Salesforce, and ChatGPT, Carl excels in delivering reliable services in fast-paced environments. At Ibex Global, he thrived as a Client Optimization Specialist, enhancing service efficiency and achieving a 95% first-contact resolution rate through proactive support and precise CRM management. Previously, as a Customer Service Representative at VXI Global Holdings Inc., Carl orchestrated 60+ daily interactions, boosting customer satisfaction scores by 15%. His technical proficiency extends to tools such as Notion, Canva, and Microsoft 365, enabling him to adeptly manage cross-timezone scheduling and complex client needs.

Experience

  • Client Optimization Specialist

    Ibex Global · 2025 — 2026
    Oversaw customer accounts while delivering proactive support to enhance service efficiency and resolve issues to boost client satisfaction. Ensured accurate management of customer records and daily CRM updates for over 40 client interactions, which included thorough documentation and prompt follow-ups. Worked alongside internal teams to facilitate the timely resolution of customer concerns, achieving a 95% first-contact resolution rate.

  • Customer Service Representative

    VXI Global Holdings Inc. · 2023 — 2025
    Handled more than 60 daily customer interactions through voice and chat channels, regularly achieving service quality and productivity targets. Addressed concerns related to delivery, billing, and services promptly, contributing to an immediate rise in customer satisfaction scores. Maintained accurate documentation of customer interactions in CRM systems to support seamless multi-department follow-ups. Recognized recurring customer issues and collaborated with internal teams to develop solutions that enhanced customer retention and minimized repeat contacts.

Skills & Expertise

CanvaCRMOffice and AdminCustomer ServiceCustomer Service RepresentativeCalendar ManagementData Entry SpecialistEmail ManagementVirtual Assistant

Education

  • Undergraduate Studies in Completed College Units
    Tagum Doctor's College Inc. · 2021 — 2022