Carl J.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Carl John A. is a customer service and education professional with direct experience in the business process outsourcing (BPO) and education sectors. Serving as a Customer Service Representative at MAYCOM Business Process Outsourcing in General Santos City, Carl John A. managed high volumes of customer inquiries, executing effective communication and negotiation strategies to address diverse client needs and resolve complex issues. Utilizing advanced computer proficiency, he showcased adaptability within modern BPO operations. As a teaching intern at Johnny Ang National High School, he applied classroom management, created lesson plans, and honed critical thinking and public speaking skills through direct instructional practice. Carl John A. holds a Bachelor in Secondary Education, major in English, from Gensantos Foundation College, Inc.
Experience
Customer Service Representative
MAYCOM Business Process Outsourcing · 2025 — 2025Managed customer inquiries while resolving issues, ensuring high levels of customer satisfaction in a dynamic setting. Effectively communicated and negotiated to address diverse client needs, de-escalating complex situations when necessary. Demonstrated proficiency in utilizing various computer systems and technology, essential for contemporary BPO operations.Teaching Intern (BSED English)
Johnny Ang National High School · 2024 — 2024Implemented theoretical knowledge of the English curriculum and pedagogical practices within a classroom environment. Created and presented engaging lesson plans that enhanced public speaking and presentation skills. Worked alongside a cooperating teacher to improve teaching methodologies and classroom management. Cultivated advanced written and verbal communication skills through focused training in English language and literature, alongside developing critical thinking and analytical abilities for effective problem-solving.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in EnglishGensantos Foundation College, Inc. · 2021 — 2025
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