Carl M.
Junior Customer Support Assistant
Open to offersNew to PlatformAbout
Carl M. is a dedicated Administrative Assistant with extensive experience in customer support and property management. Currently serving as a Customer Support Assistant for Neuro20 Australia, he expertly delivers professional customer service by addressing inquiries about EMS Home Systems and managing CRM platforms like Hubalytics to bolster sales efforts. With a knack for operational efficiency, he has transitioned processes from manual to automated, optimizing task management tools. His prior role at Gohealth360 involved expanding clientele and boosting sales through strategic upselling and cross-selling techniques. Carl's tenure as a Property Management Assistant with Stafflink Philippines involved meticulous record-keeping and comprehensive property evaluations. With a background in customer service and technical support at Concentrix and Alorica, he has consistently reduced response times and elevated customer satisfaction. Equipped with strong proficiency in tools like Salesforce, Airtable, and Microsoft Office, he continues to enhance operational efficiencies, supporting business objectives across varied sectors.
Experience
Customer Support Assistant
Neuro20 Australia · 2025 — PresentProvided timely and professional customer support through email, phone, and messaging for inquiries regarding the Neuro20 EMS Home System. Conducted lead follow-ups and organized discovery calls, while updating CRM platforms like Hubalytics to enhance sales efforts for Neuro20 and related brands. Improved operational efficiency by shifting from manual processes to automation within Hubalytics, and tracked task completion through Halle. Compiled daily reports using Google Workspace to summarize activities for team reviews. Worked with team leads to address operational challenges, improving customer engagement.Level 3 Sales Representative
Gohealth360 · 2024 — 2025Increased the customer base via inbound and outbound calls and established relationships with clients. Utilized upselling and cross-selling techniques to create additional sales opportunities, while educating customers about product features and advantages.Property Management Assistant
Stafflink Philippines · 2024 — 2024Maintained accurate records of tenant communications, lease agreements, and payment histories to support streamlined operations. Collected and documented rental payments and dates. Developed a monthly CMA to assess property valuation.Customer Service Representative
Concentrix · 2022 — 2023Addressed customer inquiries about products and services. Contributed to revenue growth through effective upselling. Enhanced customer satisfaction by promptly resolving concerns and providing accurate information.Technical Support
Concentrix · 2019 — 2022Implemented initiatives aimed at reducing costs by identifying opportunities for process improvement and material substitution. Diagnosed equipment malfunctions to minimize downtime and ensure optimal performance.Customer Service Representative / Technical Support
Alorica · 2015 — 2019Improved Customer Satisfaction (CSAT) scores by 15% through high-quality service delivery. Earned recognition as 'Agent of the Month' multiple times for exceptional performance. Successfully engaged in upselling during 35% of service interactions to boost revenue. Provided mentorship to over 20 agents on advanced sales tactics while also troubleshooting equipment failures to reduce downtime.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementOrtañez University · 2000 — 2004
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