carl D.

Carl D. is an experienced Technical Support Agent and data encoder based in Cebu City, Philippines. At Concentrix, he resolved over 500 inbound technical support cases monthly, utilizing CRM systems to document 98% of interactions and improving customer satisfaction scores in the IT support industry. His proactive technical troubleshooting and upsell recommendations contributed to an additional $150K in quarterly revenue. As a Project-Based Data Encoder with A-Z Animal Wellness Int’l Veterinary Corp., Carl streamlined data management and implemented systematic tracking protocols in the veterinary services sector, achieving a 99.9% accuracy rate and reducing retrieval time by 40%. He is proficient in digital content creation and social media management, drawing on advanced skills in tools such as Canva, Google Workspace, and Microsoft Office Suite. Carl holds a Master of Arts in Education with a major in Administration and Supervision and is a licensed professional teacher.