Carl J.
Mid-Level Virtual Assistant Lead Generation Specialist
Open to offersNew to PlatformAbout
Carl J. is a seasoned Virtual Assistant and Data Analyst known for his expertise in supporting real estate investors and BPO clients. With a background in BS Tourism Management from STI College where he graduated Cum Laude, Carl has honed his skills in lead generation, CRM management, and executive calendar administration. His work experience includes roles as an Executive Assistant and Data & Research Analyst, where he managed data organization and led targeted SMS campaigns to drive client acquisition. Carl utilizes platforms such as HubSpot, Zoho, and Pipedrive to maximize CRM efficiency, and he has developed Excel tools to streamline data processes. In the customer service sector, he maintained strong CSAT scores while addressing client concerns at Concentrix Inc. His consistent ability to meet deadlines and produce measurable results underscores his detail-oriented and proactive communication skills.
Experience
Admin Assistant & Executive Assistant
Freelance · 2025 — 2026Managed comprehensive data organization, including record input, property research, and prospect tracking using CRM and spreadsheets. Verified property details to ensure leads met established qualification criteria. Initiated and executed targeted SMS campaigns to attract potential clients. Developed Excel reporting tools that optimized client data processing. Handled executive correspondence and scheduling to ensure smooth operations.Data & Research Analyst
Freelance · 2024 — 2025Performed detailed property investigations and contact tracing to identify viable real estate leads. Maintained updated lead databases, generating regular pipeline summaries for client assessments. Organized outbound SMS campaigns that effectively converted cold contacts into interested prospects.Virtual Assistant | Data Analyst
8020Rei Real Estate · 2023 — 2024Oversaw the complete lead lifecycle, including data capture, research, qualification, and CRM updates. Executed outbound SMS initiatives to ensure a steady flow of motivated seller prospects. Worked collaboratively with the sales team to align lead data with deal strategies and enhance close rates.Customer Service Representative
Concentrix Inc., Philippines · 2021 — 2022Addressed customer inquiries through phone, email, and chat, covering topics such as coverage details, claims, and billing. Provided compassionate and accurate support while maintaining high CSAT scores across all service channels. Adhered to stringent data privacy protocols and suggested workflow enhancements to the team.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementSTI College · 2019 — 2023