Carl A.
Mid-Level Sales and Operations Specialist
Open to offersNew to PlatformAbout
Carl Andrei D. is a seasoned Sales and Operations Specialist with hands-on experience supporting sales, customer service, and technical troubleshooting at companies such as My Derma Dream USA, EZHome Search USA, Sutherland Global Services (T-Mobile USA), Theatre QC Australia, and Foundever, handling Staples Canada and Gannett USA accounts. His background includes high-volume B2B/B2C account management, daily outbound lead handling, and full-cycle sales—excelling in CRM pipeline management and structured follow-ups to drive high conversion rates. In the e-commerce, telecommunications, real estate, retail, and publishing industries, Carl demonstrated expertise in CRM platforms like Salesforce, Pipedrive, and Follow Up Boss, as well as Shopify, and omnichannel tools such as Zendesk. He has resolved complex escalations, managed fraud and risk scenarios, and coordinated upselling and financing for high-value purchases, earning promotions for leadership impact.
Experience
Sales Closer / Inside Sales Agent
My Derma Dream USA | EZHome Search USA · 2025 — 2026Managed over 50 outbound leads each day, consistently achieving sales conversions. Enhanced lead-to-sale conversion by implementing structured follow-ups and tracking methods. Oversaw CRM pipelines, ensuring data accuracy and timely customer engagement.Customer Service Representative & Associate Coach
Sutherland Global Services (T-Mobile USA) · 2023 — 2026Handled a high volume of B2B/B2C accounts with more than 80 interactions daily. Tackled complex escalations to improve customer retention and satisfaction. Identified fraud risks and assisted in various credit restoration cases. Recognized for strong performance and leadership upon rehire.Lead Generation & Sales Specialist
Theatre QC Australia · 2025 — 2025Generated and qualified leads, facilitating an increase in contract conversions. Managed the complete sales process, from initial outreach to closing deals. Established relationships with key decision-makers in various institutions.Customer Support / Resolutions Supervisor
Foundever (Staples Canada) · 2024 — 2025Conducted over 70 interactions daily through calls, chat, and email channels. Managed escalations with a high resolution success rate. Provided support for upselling and financing arrangements on high-value purchases. Elevated to Engagement Ambassador due to contributions in leadership.Customer Service Representative
Foundever (Gannett USA) · 2023 — 2023Focused on retention efforts to minimize cancellations through effective communication. Addressed billing and delivery issues for clients based in the US.
Skills & Expertise
Education
- BS Business Administration (Undergraduate)Tarlac State University
- Senior High School – ABM StrandTarlac National High School
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