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Carl L. — Mid-Level Virtual Assistant from Philippines

Carl L.

Mid-Level Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Carl L. is a seasoned Virtual Assistant with a solid foundation in providing administrative support and Customer Service. His work experience spans several industries, including telecommunications and real estate. At VXI Global Solutions, Inc., he honed his customer service skills while assisting with AT&T billing and sales issues, skillfully identifying and resolving user connectivity problems via various communication channels. In his role at Stellar Virtual Assistant, Inc., he excelled in cold calling and providing admin support, focusing on converting leads and upselling existing customers to enhance their experience. From 2022 to 2026, Carl worked as an Executive Assistant for House Kings Home Buyers, LLC, where he managed executive schedules, coordinated meetings, and handled all communication on behalf of the executive, mastering Email Support and correspondence drafting for clients and stakeholders effectively. Carl holds a Bachelor of Science in Computer Engineering from the University of Mindanao.

Experience

  • Executive Assistant

    House Kings Home Buyers, LLC · 2021 — 2022
    Oversaw and coordinated the executive’s schedule by setting appointments and arranging meetings. Handled all communication on behalf of the executive, including phone calls, email outreach, and drafting correspondence to clients, vendors, and stakeholders.

  • Cold Caller

    BBC GLOBAL SUPPORT · 2012 — 2018
    Managed incoming calls from prospective customers, utilizing scripts to communicate product features, pricing, and benefits effectively. Engaged in upselling to convert pre-qualified leads and foster new business with existing clients.

  • Customer Service Representative

    VXI Global Solutions, Inc. – AT&T Billing and Sales · 2016 — 2017
    Identified, investigated, and resolved user problems related to telephone, internet, and cable services. Handled support calls, chat, email, and other communications from users regarding inquiries about connectivity.

Skills & Expertise

Sales SupportCustomer ServiceVirtual AssistantCustomer Service RepresentativeFinancial Accounting Analysis

Education

  • Bachelor Of Science Major in Computer Engineering
    University of Mindanao

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