Carla Y.

Provided virtual administrative and coordination support to clients, managing daily operational requests, scheduling tasks, and ensuring timely execution. Managed online order processing via social media platforms and monitored end-to-end order fulfillment to ensure accuracy and timeliness. Created and scheduled social media content to support product visibility, assisted in product promotion, and handled customer inquiries and follow-ups to maintain service quality and strengthen client relationships.

Handled the management of a complex executive calendar and high-volume scheduling, ensuring priority alignment and proactive conflict resolution. Organized board and leadership meetings, including agenda preparation and logistics support. Served as the primary contact for stakeholders, managing confidential communications with professionalism. Monitored and ensured timely completion of action items and deliverables following meetings. Managed travel arrangements for domestic and international trips via Concur while ensuring compliance with policies. Administered executive expenses and reimbursements, maintaining accuracy and timely submissions. Managed confidential records, contracts, and facilitated document routing and approvals, supporting compliance and decision-making.

Assisted in supplier accreditation, managed purchase requests, and coordinated invoice tracking and payments, ensuring vendor compliance. Oversaw office administration tasks, including procurement and maintenance, to enhance operational efficiency. Contributed to HR departmental activities, including maintaining employee records, assisting in recruitment, and facilitating training logistics.