Carla J.
Mid-Level Customer Service and Property Management Specialist
Open to offersNew to PlatformAbout
Carla J. is a skilled Virtual Assistant with a focus on Customer Service and Property Management Support. She possesses five years of experience in the BPO industry, effectively managing both voice and non-voice customer service accounts, spanning CSR, retail, and sales domains. Her tenure at VXI Global Holdings from 2020 to 2023 saw her adeptly handling international customer service tasks through phone, email, and chat support, successfully resolving billing issues, and maintaining customer satisfaction. At iQor Philippines in 2023-2024, Carla further honed her skills in sales support, CRM usage, and multitasking while upholding company performance standards. Her experience from 2024 to 2026 at Concentrix Davao revolved around property management, where she utilized AppFolio to coordinate tenant concerns and manage property-related administrative tasks efficiently. Carla's expertise is enhanced by her proficiency in data entry, record management, and problem-solving, making her a dedicated professional in her field.
Experience
Property Management Support (AppFolio Experience)
Concentrix Davao · 2024 — 2026Supported property management operations by assisting with tenant concerns, coordinating maintenance, and handling work orders through AppFolio. Responded to inquiries via phone, email, and chat support while ensuring organized records and property-related documentation.Customer Service / Sales Representative
iQor Philippines · 2023 — 2024Delivered customer service and sales support to international accounts. Provided assistance for inquiries, account updates, and product information while managing multiple tasks to meet company performance goals. Maintained precise documentation utilizing CRM tools.Customer Service / Sales and Technical Representative
VXI Global Holdings · 2020 — 2023Managed international voice and non-voice customer service accounts by assisting clients through phone, email, and chat support. Addressed billing concerns, account inquiries, and service-related issues while ensuring customer satisfaction through effective communication and problem-solving.
Skills & Expertise
Education
- Senior High SchoolDavao Wisdom Academy · 2018 — 2020
- Junior High SchoolF. Bangoy National High School · 2014 — 2018
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