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Carla M. — Senior Amazon Account Specialist from Philippines

Carla M.

Senior Amazon Account Specialist

Philippines 6+ years
Open to offersNew to Platform
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About

Carla, based in Batangas City, Philippines, is a seasoned Amazon Account Specialist with over 5 years of experience in managing both Seller Central and Vendor Central accounts across the UK and US marketplaces. She has an impressive track record in listing optimization, account health management, and resolving complex compliance issues. Her expertise extends to comprehensive marketplace troubleshooting and end-to-end catalog management, which includes effective utilization of tools like Helium10 and Jungle Scout. Throughout her career, Carla Mae has held pivotal roles, such as leading listing creation and optimization at Titan Investment Group Holdings LLC and providing technical support for Marketplace AMP in the UK. Her role at Navigas Capital LLC saw her managing Amazon operations extensively, enhancing FBA logistics, and ensuring policy compliance. As a versatile professional, she also has experience managing multi-channel eCommerce platforms such as eBay, Shopify, and WooCommerce.

Experience

  • Amazon Account Specialist

    Titan Investment Group Holdings LLC, USA · 2022 — 2026
    Oversaw the creation and optimization of listings and resolved issues across various accounts. Enhanced account health by addressing policy infractions and reinstating listings. Developed A+ Content and storefronts while utilizing A/B testing.
  • Amazon Technical Support

    Marketplace AMP, UK · 2023 — 2023
    Delivered consultancy focused on listing optimization and troubleshooting problems. Addressed issues related to purchase orders, inventory, and compliance. Produced weekly sales reports and stock forecasts with Merchant Spring.
  • Amazon Account Specialist

    Navigas Capital LLC, USA · 2022 — 2023
    Wrote and enhanced product listings for better conversion rates using Helium10. Engaged in competitor and market analysis utilizing Jungle Scout. Managed comprehensive Amazon operations, which included FBA and ensuring account health.
  • Amazon Account Specialist

    Seller Candy LLC, Vietnam · 2021 — 2022
    Handled listing creation and setup of A+ Content and storefronts. Addressed and resolved account-related issues while managing Amazon case operations. Assisted with promotional initiatives such as coupons and Vine enrollments.
  • Virtual Assistant (eCommerce)

    Peak Performance Wholesale Distributors LLC, USA · 2019 — 2021
    Managed product listings across various platforms, including Amazon and eBay. Conducted keyword research and optimized listings for improved visibility. Facilitated order fulfillment, dropshipping, and customer support.
  • Amazon Seller Support – Subject Matter Expert

    Concentrix, Philippines · 2014 — 2019
    Provided support for escalated cases and coached team members on Amazon processes. Conducted training and quality monitoring along with performance evaluations, ensuring compliance with service level agreements while addressing complex seller issues.
  • Freelance Makeup Artist

    null · 2013 — Present
    Delivered professional makeup services for various events and photoshoots. Managed consultations with clients to provide tailored beauty solutions.

Skills & Expertise

Education

  • Hotel and Restaurant Management
    National Polytechnic College of Science and Technology · 2011 — Present

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