Carlene J.

Carlene J. is a versatile Customer Service Representative and Virtual Assistant experienced in delivering exceptional support in the contact center and remote work settings. With a tenure at ePerformax in Roxas City, Carlene excelled in resolving customer inquiries related to billing and services, ensuring high satisfaction through effective communication and problem-solving. In her current role at ResolutionX, she offers comprehensive administrative support across the hospitality, events, and technology industries, including managing high-volume communications and conducting lead generation activities. Proficient in tools like Google Workspace, Microsoft Office Suite, and HubSpot, she adeptly handles CRM management, calendar coordination, and social media updates. Carlene's dedication to maintaining organized workflows and delivering customer satisfaction underscores her robust work ethic and adaptability in dynamic environments.