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Carli W. — Senior Operations and Crewing Manager from United States

Carli W.

Senior Operations and Crewing Manager

United States 3-6 years
Open to offersNew to Platform
Languages
English
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About

Carli W. is a seasoned Operations and Crewing Manager with over a decade of experience in supporting large-scale organizations and live broadcast operations. Based in Pittsburgh, PA, Carli excels in staffing complex events, enhancing workflow efficiency, and nurturing strong client and technician relationships. Her technical proficiency spans tools such as ProCrewz, G-Suite, Microsoft Office, Zoom, and Slack. In her role as Crewing Manager at Program Productions, she manages crewing operations across markets including Tennessee, for clients like the Nashville Predators and Memphis Grizzlies. Her responsibilities include staffing broadcast positions, ensuring compliance with SOPs, and coordinating travel logistics. As an Operations Coordinator, Carli supported EVP Operations & COO in administrative tasks and improved workflow organization within the crewing team. Earlier, she honed her skills as an Office Administrator at SEAPC, contributing to strategy and operations planning. Carli holds an Associate Degree in Business Management from the Community College of Allegheny County and is a graduate of the Pittsburgh Leadership Foundation’s Emerging Leaders Collaborative.

Experience

  • Crewing Manager

    Program Productions / FRP · 2023 — 2025
    Managed crewing operations in multiple markets, including Florida, Georgia, and Tennessee. Staffed broadcast positions with qualified technicians, ensuring accuracy in grids and event documentation. Acted as the main liaison among clients, technical managers, producers, and freelance crews. Oversaw crewing processes from offers to SOP compliance. Coordinated technician travel and managed reimbursement workflows. Prepared call sheets, distributed certification requirements, and ensured alignment with client expectations. Collaborated with leadership to enhance processes and communication. Responded to last-minute staffing challenges calmly to guarantee effective game-day operations. Fostered strong relationships with technicians to bolster retention and scheduling reliability. Supported onboarding in new markets and adapted workflows as needed.
  • Operations Coordinator

    Program Productions / FRP · 2022 — 2023
    Assisted the EVP Operations & COO with various administrative and operational responsibilities across departments. Created jobs in ProCrewz, reviewed crewing grids, and coordinated technician travel bookings. Contributed to the crewing of Bally Atlanta Studio and SportsNet Pittsburgh Studio. Enhanced internal workflow organization and improved communication between Ops and Crewing teams.
  • Office Administrator

    SEAPC · 2013 — 2022
    Developed skills in leadership, communication, and administration through multiple roles. Joined the Executive Leadership Team in 2021 to contribute to strategy and operations planning. Supported daily operations, maintained office systems, and ensured effective organizational structure and communication.

Skills & Expertise

Education

  • Associate Degree, Business Management
    Community College of Allegheny County · — — 2012