carlito R.
Mid-Level B2B Sales Representative
Open to offersNew to PlatformPortfolios
About
Carlito D. is an experienced professional with a diverse background in technical support and B2B outbound sales, serving prominent industries such as IT support, business telecommunications, and corporate recognition. As a Technical Support Representative at Reimage and later at T-Mobile Services through Alorica, Carlito delivered remote desktop support and network diagnostics across various devices and operating systems, enhancing client satisfaction through effective problem resolution and detailed customer engagement. At Telus Digital and Datamatics, he excelled in outbound sales, closing over 10 deals daily and managing extensive sales pipelines. With proficiency in Salesforce, HubSpot, and VoIP systems, Carlito effectively managed CRM data and collaborated with cross-functional teams to optimize service delivery. Notably, his roles at companies like Teledial for AT&T fostered business account retention and fiber service renewals, further demonstrating his adept sales and technical skills. Carlito holds an Associate degree in Computer Science from Interface Computer College.
Experience
Healthcare Customer Service Representative
Everise (AETA) · 2025 — 2026Assisted patients and healthcare providers with prescription refill requests and medication verification. Coordinated with pharmacies and reviewed insurance eligibility while processing refill authorizations. Maintained patient records with accuracy and adhered to healthcare compliance guidelines.Technical Support Representative
Alorica · 2024 — 2025Provided technical and account support for T-Mobile customers, addressing mobile services and billing inquiries. Explained billing charges and assisted customers with plan upgrades while maintaining detailed documentation of interactions. Offered empathetic support to customers facing payment difficulties.Outbound Sales
Teledial · 2025 — 2025Engaged in high-volume outbound calls to existing business customers focused on fiber service renewals. Analyzed customer accounts to identify opportunities for service upgrades and presented tailored renewal offers. Maintained detailed records of interactions in CRM systems and performed follow-ups to ensure customer satisfaction.Outbound B2B Sales
Telus Digital · 2022 — 2024Executed high-volume outbound B2B sales, reaching out to 300 business leads daily across various industries. Marketed contract-based services such as mobile phone plans and fibre internet to potential clients. Engaged in lead qualification and solution-based selling to meet performance targets. Collaborated with internal departments to ensure smooth service setup and maintained CRM records for sales tracking.Outbound B2B Sales Executive
Datamatics · 2024 — 2024Conducted outreach to U.S.-based businesses via phone, email, and social media for company recognition services. Sold custom plaque awards and collaborated with content writers to create tailored articles. Managed the entire sales cycle, including lead generation and order processing, while maintaining accurate CRM records.Technical Support Representative
Reimage · 2021 — 2022Provided remote technical support for various devices, including laptops and mobile phones, across different operating systems. Conducted remote sessions to diagnose and troubleshoot hardware and software issues, while assisting customers with technical problems. Configured new devices, performed system updates, and resolved connectivity challenges. Maintained comprehensive case notes and promoted in-house support services to customers.
Skills & Expertise
Education
- Associate in Computer ScienceINTERFACE COMPUTER COLLEGE · 2004 — 2006
- High SchoolCaloocan High School · 1998 — 2002
- ElementaryABonifacio Elementary School
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