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CARLO V. — Junior Technical Support Specialist from Philippines

CARLO V.

Junior Technical Support Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
English
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About

Carlo V. is a skilled professional with a Bachelor of Science degree in Computer Engineering from Universidad De Dagupan and Pangasinan State University. His pre-professional experience includes an internship at Concentrix, where he provided technical support and maintenance for PC systems, telephony, and network infrastructure, demonstrating proficiency in system configuration and troubleshooting. Carlo efficiently managed documentation and monitoring using ITSM tools like Remedy. His professional experience as a Customer Service Representative at Sutherland Tarlac for Amazon Business involved handling customer inquiries about orders, payments, and accounts, ensuring issues were resolved effectively. His technical prowess is evident in his foundation in programming languages such as C++, Python, and JavaScript, as well as his competence in network and security principles.

Experience

  • Amazon Business CSR

    SUTHERLAND Tarlac · 2025 — 2026
    Supported Amazon Business customers with inquiries related to orders, payments, and accounts. Ensured clarity and efficiency in issue resolution while maintaining a positive customer experience. Managed tasks including order tracking, returns, refunds, and escalations, ensuring organization and adherence to company guidelines in all interactions.

  • Internship

    CONCENTRIX · 2023 — 2024
    Delivered technical support and maintenance for PC systems, focusing on telephony and network infrastructure. Responsibilities included troubleshooting, upgrades, and backups, along with collaboration with engineering teams (Smart Hands). Organized documentation and monitoring utilizing ITSM tools (e.g., Remedy) and created dashboards in Excel/Google Sheets for backup logs, uptime reports, and asset/network service tracking.

Skills & Expertise

System AdministrationCybersecurity SpecialistTechnical Support SpecialistIT and NetworkingTech Support

Education

  • Bachelor of Science Major in Computer Engineering
    Universidad De Dagupan · 2023 — 2025
  • Bachelor of Science Major in Computer Engineering
    Pangasinan State University - Urdaneta City Campus · 2020 — 2023
  • High School
    Mangatarem National High School · 2018 — 2020
  • High School
    Mangatarem National High School · 2014 — 2018

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