Carlo P.

Carlo Miguel P. is an experienced knowledge base and copy editor with a B.A. in Communication Arts from the University of Santo Tomas. At Genpact Services LLC for Airbnb, he managed the support feedback queue and updated customer support knowledge base content, overseeing data migration and ensuring compliance with company standards. Previously, as a copy editor for KPMG with RR Donnelley Philippines Inc., he was responsible for financial statement copyediting, cross-checking Excel data, and producing editorial guides for new team members. At Toppan Best-Set Premedia Limited, he copyedited scholarly articles for publications such as Elsevier and Wiley, adhering to strict editorial styles. Carlo leverages advanced MS Office skills, Jira ticketing systems, and Adobe mark-up tools in his roles across the customer support, finance, and academic publishing sectors.