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Carlo G. — Senior E-Commerce and Technical Support Specialist from South Africa

Carlo G.

Senior E-Commerce and Technical Support Specialist

South Africa 6+ years
Open to offersNew to Platform
Languages
AfrikaansEnglish
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About

Carlo G. is an experienced professional with over 24 years of service spanning the telecommunications, e-commerce, maintenance, and HR services industries. As a Customer Service Associate & HBS Support at Amazon, Carlo assists customers with product, delivery, and technical inquiries, specializing in complex support for heavy and bulky items. Previously at MTN SA, he served as a DCSR Specialist focusing on data product education, user hardware support, and OEM engagement. His extensive background includes roles at Vodacom and Teleperformance, managing inbound technical support calls, escalations, billing queries, and coaching new staff. Carlo’s hard skills include technical troubleshooting, network administration, SAP, and website integration, with demonstrated hands-on knowledge in customer data systems and workstation configuration within major corporations.

Experience

  • CSA & HBS SUPPORT

    AMAZON · 2024 — Present
    Provided telephonic assistance to customers regarding Amazon's products and services. Educated customers about items, followed up on scheduled deliveries, and resolved queries related to lost products. Engaged with third-party sellers to address their policies. Managed customer inquiries regarding product features, troubleshooting issues, returns, refunds, and support for Heavy Bulky Services such as furniture assembly.

  • DCSR SPECIALIST - TECHNICAL

    MTN SA · 2012 — 2023
    Educated customers on data products while installing, configuring, testing, maintaining, and troubleshooting end-user workstation hardware and software. Collaborated with handset manufacturers on product updates and new releases. Conducted data discussions with OSS and staff, provided customer training, and traced internet log/IP regarding data usage inquiries. Managed repair processes and provided regional support and marketing assistance.

  • CUSTOMER CARE DATA AGENT - TECHNICAL

    TELEPERFORMANCE SA (PTY) LTD · 2011 — 2012
    Handled telephonic customer queries related to Vodacom Data Products and Services. Performed installation, configuration, maintenance, and troubleshooting of workstation hardware and software across PC and Mac platforms. Escalated customer issues, logged queries, advised on handset features, and followed up on billing inquiries. Provided advanced Blackberry support and trained new data consultants.

  • CUSTOMER CARE DATA AGENT - TECHNICAL

    VODACOM SA (PTY) LTD · 2009 — 2011
    Assisted customers over the phone with queries about Vodacom Data Products and Services. Installed, configured, and troubleshot end-user workstation hardware and software. Logged client inquiries, escalated critical issues, and managed verification of customer details. Followed up on problems related to prepaid accounts and provided Blackberry support while coaching new data consultants.

  • SAP DATA CAPTURER / ASSISTANT MAINTENANCE ADMINISTRATOR

    DE BEERS MARINE PTY (LTD) · 2008 — 2009
    Handled data capture tasks related to maintenance administration.

  • HR DOCUMENT ADMINISTRATOR

    WOOLWORTHS PTY (LTD) · 2007 — 2008
    Managed documents pertaining to HR administration.

  • WEBSITE INTEGRATOR / WEBSITE CONTENT EDITOR

    OLD MUTUAL PTY (LTD) · 2000 — 2005
    Focused on integrating websites and managing website content.

Skills & Expertise

Call CenterInventory ManagementCustomer ServiceInDesignCustomer Service and Admin Support

Education

  • High School Diploma
    Norman Henshilwood High · — — 1997

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