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Carlo D. — Senior Bilingual Customer Support Specialist from Colombia

Carlo D.

Senior Bilingual Customer Support Specialist

Colombia Less than 1 year
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Juan C. is a seasoned Bilingual Customer Support Specialist renowned for his ability to deliver exceptional service in dynamic, high-volume environments, with a rich background in customer service, hospitality, and spa management. Based in Buga, Colombia, Juan has over 25 years of experience working across international borders. In his recent role as a Wellness Consultant at Lifefitspa, he has excelled in optimizing client workflows through effective email correspondence, financial tracking, and social media content creation. His previous tenure as Assistant Spa/Wellness Manager at Canyon Ranch Spa in Arizona saw him effectively manage office operations and budgets while enhancing customer service for an international clientele. His career is further diversified by his role in marketing and sales at Harding Travel Retail in Miami, where he contributed to innovative marketing campaigns. Juan is fluent in four languages, including Spanish, English, Portuguese, and Hungarian, and holds degrees in Biology and Chemistry from Caldas University and Sport Science from the National School of Sport in Colombia.

Experience

  • WELLNESS CONSULTANT

    Lifefitspa · 2021 — Present
    Handled email correspondence and organized daily activities to enhance client workflow. Assisted with financial tracking, invoicing, and managing expenses. Developed social media content and created digital materials to foster client engagement. Offered professional support to clients and coordinated wellness service delivery.

  • ASSISTANT SPA / WELLNESS MANAGER

    Canyon Ranch Spa · 2013 — 2020
    Oversaw daily office procedures and led the administrative team. Managed budgets, invoices, contracts, and assorted operational documents. Conducted meetings with department heads to assess progress and execute strategies. Ensured high standards of customer service for an international client base.

  • MARKETING ASSISTANT / SALES ASSOCIATE

    Harding Travel Retail · 2015 — 2020
    Assisted in the execution of marketing campaigns by contributing to content development and promotional activities.

Skills & Expertise

PharmaceuticalMarketing AnalyticsCustomer ServiceVirtual Conference Coordinator

Education

  • Bachelor's in Sport Science
    National School Sport · 2002 — 2005
  • Bachelor's in Biology and Chemistry
    Caldas University · 1986 — 1990

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