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Carlo O. — Mid-Level Accounts Receivable Specialist from Philippines

Carlo O.

Mid-Level Accounts Receivable Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Carlo G. is a seasoned Accounts Receivable Administrator known for his expertise in managing e-commerce and domestic accounts for major platforms like Amazon, Walmart, and Home Depot. During his tenure at Alpine Corporation in City of Industry, CA, USA, and later at BruntWork, Pte. Ltd., Carlo demonstrated a remarkable ability to maintain up-to-date billing systems and effectively handle payment collections, ensuring timely financial reporting and customer satisfaction. His role involved meticulous examination of orders to identify potential fraud cases, which showcased his adept analytical skills. Carlo's proficiency in processing orders, handling customer interactions through inbound calls and emails, and providing valuable feedback to management illustrates his strong analytical and technical skills. Notably, he earned recognition as Virtual Employee of the Month at Blue Ocean BPO for his outstanding performance. With a Bachelor of Science in Information Technology from the Asian College of Technology, Carlo is proficient in data management and interpretation, making him a valuable asset in optimizing business operations.

Experience

  • Accounts Receivable Administrator

    BruntWork, Pte. Ltd. · 2024 — 2026
    Handled incoming client calls regarding invoices, as well as outbound calls for accounts receivable outreach and collection. Maintained up-to-date invoices and addressed errors or customer complaints by adjusting invoices to meet agreements. Participated in bi-weekly meetings to review AR aging standings, and ensured all Helpdesk tickets assigned were resolved daily.
  • Accounts Receivable - Collector/Cash Poster

    Alpine Corporation · 2019 — 2024
    Managed e-commerce accounts including Amazon across all regions, Walmart, Home Depot, and domestic accounts such as Lamps Plus and Walmart Puerto Rico. Ensured invoices were current and collected due payments punctually. Provided insights to other departments regarding common issues and trends. Escalated issues as needed to the appropriate department. Processed payments from customers timely, and generated AR reports three times a week to inform management of receivables. Verified orders for red flags to mitigate potential fraud. Reached out to customers via calls and emails to enhance security against identity theft. Ensured all green flags orders were submitted promptly to enable shipping from the warehouse, and maintained product availability prior to order processing. Responded to inbound calls concerning return orders and product inquiries, and assisted customers through chat and email regarding product technicalities.
  • General Virtual Employee / Verification Specialist

    Blue Ocean BPO, Inc · 2015 — 2017
    Managed e-commerce and domestic accounts. Ensured timely updates on invoices and collections of due amounts, while analyzing trends and issues for feedback to departments. Conducted thorough reviews of orders marked with red flags to prevent fraud and contacted customers to further secure their identities. Facilitated communication regarding returns and product inquiries while addressing customer issues related to product functionality.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Asian College of Technology · — — 2020
  • Associate in Computer Technology
    Asian College of Technology · — — 2012