CARLO M.

Managed travel bookings through Sabre and Amadeus GDS, overseeing itinerary management, booking modifications, and travel documentation. Coordinated logistics with airlines, hotels, tour operators, and international partners to ensure smooth travel experiences. Escorted group tours internationally, handling on-the-ground logistics to enhance guest experiences. Managed chartered cruise operations, overseeing passenger bookings and pre-departure arrangements. Led the company’s annual event for over 1,000 travel agents, ensuring logistics and stakeholder coordination were effectively executed. Utilized travel experience from over 20 countries to offer tailored destination recommendations and travel solutions. Prepared detailed itineraries, quotations, invoices, and supporting documentation for VIP clientele. Provided comprehensive travel support by addressing booking changes and travel disruptions while maintaining client satisfaction. Fostered strong B2B relationships with travel agencies and corporate accounts, contributing to repeat business. Offered exceptional service to both domestic and international travelers, generating positive feedback and referrals. Maintained organized travel databases and administrative records ensuring compliance. Developed marketing materials with Canva and Adobe Creative Suite, managing social media campaigns to boost brand visibility. Handled multiple client accounts and high-volume travel arrangements in a dynamic environment, consistently meeting deadlines and ensuring precision.