Carlo M.
Mid-Level Customer Service Team Leader
Open to offersNew to PlatformAbout
Carlo M. is a detail-oriented and results-driven professional with a breadth of experience spanning various roles in the business process outsourcing and virtual assistance sectors. With a substantial background as an Ops Manager and Team Leader at TTEC Philippines, Carlo excels in team performance management and process improvement to boost operational efficiency. His tenure as a Virtual Assistant at MKL LLC reflects his adeptness at handling tasks involving platforms like FreshBooks and Canva. A graduate of the University of Caloocan City with a BA in Political Science, major in Law, Carlo combines his academic foundation with practical expertise in data reporting and quality assurance. Known for enhancing operational workflows, he is seeking opportunities to apply his analytical and leadership skills to drive company success.
Experience
Ops Manager
TTEC Philippines · 2025 — 2026Oversaw operations ensuring smooth processes and efficient team dynamics.Team Leader
TTEC Philippines · 2024 — 2025Led a team in delivering quality customer service and managed team performance.Customer Service Rep
TTEC Philippines · 2021 — 2024Engaged with customers to address inquiries and resolve issues effectively.Financial Representative
CNX · 2019 — 2021Assisted clients with financial services and supported their needs diligently.Virtual Assistant
MKL LLCProvided administrative support through effective task management and organization.
Skills & Expertise
Education
- Bachelor of Arts in Political Science major in LawUniversity of Caloocan City · 2015 — 2019
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