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Carlos J. — Senior Project Manager from Bolivia

Carlos J.

Senior Project Manager

Bolivia 6+ years 4000 - 6000 USD per month
Actively lookingNew to Platform
Languages
EnglishSpanish
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About

Carlos J. is a Lean Six Sigma Master Black Belt and PMP-certified Senior Project Manager with a track record of driving operational excellence across insurance, banking, manufacturing, services, oil, food, transportation, telecommunications, and legal sectors. At NICE Actimize, Carlos oversees 48 client programs in managed services, leading cross-functional technical teams to deliver against strict SLAs, implement standardized dashboards, and ensure compliance with global regulatory standards for anti-money laundering and fraud platforms. He is experienced in process improvement, financial governance, portfolio management, and change management, consistently delivering measurable results such as $4M in program savings and substantial defect reduction. Carlos also develops and delivers Lean Six Sigma certification programs, coaches executives, and has authored thought leadership content for PMI. His expertise in data analysis, project delivery methodologies (Agile, Waterfall), and operational controls underpins significant improvements in efficiency, quality, and business value for client organizations.

Experience

  • SENIOR PROJECT MANAGER

    NICE ACTIMIZE · 2022 — Present
    Manage 48 concurrent client programs as a Program Manager for Managed Services in the Americas, liaising with cross-functional technical teams to ensure compliance with SLAs and contractual KPIs. Standardize reporting processes, develop dashboards, and enhance stakeholder communication to facilitate escalation handling. Create training materials and provide mentorship to junior PMs for improved project readiness. Cultivate VP-level client relationships across North America to align strategic roadmaps and support contract renewals.

  • LEAN SIX SIGMA MASTER BLACK BELT

    OPEX ONLINE ACADEMY · 2017 — Present
    Serve as lead instructor and consultant, providing Lean Six Sigma belt certification and practical implementation coaching for client organizations. Create curricula, assessments, and project frameworks aimed at translating improvement initiatives into measurable results. Establish systems and procedures to ensure sustainable operational quality and support teams through change management while conducting leadership workshops for productivity enhancement.

  • OPERATIONS MANAGER

    FORTALEZA INSURANCE · 2015 — 2017
    Lead operations and continuous improvement efforts to enhance insurance policy issuance and claims processes utilizing Lean Six Sigma methodologies. Streamline sales and onboarding processes to increment policy sales per seller by 50%. Standardize processes and implement quality controls to lower policy issuance defects by 80%. Redesign claims processes to enhance service levels by 40% and increase customer retention by 60%.

  • LEAN SIX SIGMA BLACK BELT

    LEAN SIX SIGMA INSTITUTE · 2015 — 2015
    Provide Black Belt training and spearhead improvement projects across various industries, including oil, telecommunications, and transportation. Train Yellow Belts and Green Belts, empowering them to lead DMAIC projects. Manage comprehensive project implementation phases, ensuring adherence to client requirements while developing tailored change management strategies for stakeholder engagement.

  • CONTINUOUS IMPROVEMENT PROJECT LEAD

    INPASTAS · 2013 — 2014
    Initiate continuous improvement training and establish a Six Sigma program to enhance product quality and minimize waste. Educate management on continuous improvement tools and leadership techniques, applying ISO best practices to conform with consumer safety standards. Achieve a 39% reduction in product defects, resulting in significant first-year savings.

  • PROJECT MANAGER

    BANCO ECONOMICO · 2010 — 2013
    Oversee operational standards and direct internal improvement projects by employing project management and Lean Six Sigma techniques. Apply best practices to enhance productivity and operational controls. Utilize Lean tools to decrease teller service time by 50%, thereby elevating service capacity and customer throughput.

  • TECHNICAL SALES MANAGER

    COATS GUANGZHOU · 2008 — 2010
    Conduct productivity studies and offer technical-commercial support for significant global accounts. Carry out analyses of productivity and thread-consumption costs to uncover efficiency and cost-reduction opportunities for clients. Maintain and manage relationships with key global accounts, overseeing technical solutions, proposals, and their delivery.

  • SALES REP

    FONA DENTAL · 2006 — 2008
    Handle international trade and logistics for door-to-door delivery of dental equipment across LATAM and EMEA. Develop and sustain client relationships while facilitating sales and after-sales coordination.

Skills & Expertise

Project Management

Education

  • MASTER OF ENGINEERING
    INSTITUTO TECNOLOGICO Y DE ESTUDIOS SUPERIORES DE MONTERREY · 2011 — 2014
  • B.A. BUSINESS ADMINISTRATION
    INSTITUTO TECNOLOGICO Y DE ESTUDIOS SUPERIORES DE MONTERREY · 2000 — 2004