carlos E.

Carlos M. is an experienced Customer Service Agent & Remote Chat Moderator who has worked for Concentrix supporting an international telecom and technology client. Over a two-year period in remote digital environments, he managed the real-time moderation of multiple chat conversations, recorded detailed interactions in a ticketing system, and performed systematic data entry using Google Sheets to facilitate quality checks and audits. Carlos reviewed 40–50 written conversations daily, effectively classifying and filtering content based on strict client guidelines and maintaining high satisfaction scores. His academic background in Public Management, Administration (with a focus on Computer Science), and Education enables strong organizational and professional communication skills in both Spanish and English, supporting administrative support and content curation responsibilities within technology-driven, remote customer support teams.