Carlos M.

Carlos Miguel D. is a Customer Support and Retention Specialist with proven experience in managing high volumes of customer inquiries—40 to 60+ daily—within fast-paced, remote environments serving the customer service industry. In his roles at Homeaglow and Nowcom Global Services, he consistently addressed billing disputes, appointment scheduling, cancellations, and order processing, while meeting strict QA standards and driving customer satisfaction. Carlos skillfully utilizes CRM systems such as HubSpot, GoHighLevel, and ActiveCampaign, as well as e-commerce platforms like Shopify. His background includes processing payments, supporting marketing initiatives through social media content creation, and collaborating with cross-functional teams using tools like Slack and Google Workspace. Carlos holds an undergraduate background in Business Administration with credentials in visual graphic design and bookkeeping.