Carmel C.
Junior Social Media Manager
Open to offersNew to PlatformPortfolios
About
Carmel C. is a proficient Virtual Assistant with extensive experience in administrative and customer service roles across diverse industries including real estate, food services, and telehealth. At Empire One BPO Solutions, she served as a Customer Service Representative, adeptly managing calls and providing accurate product information to maintain high customer satisfaction. Her tenure as an Executive Assistant at Vacant Property Pros involved managing social media accounts and executing email and CRM management, demonstrating her skills in data entry and lead generation. Her social media management role at TeleHealth required her to develop strategies and create engagement-driving content using tools like Canva. Carmel further honed her expertise in video editing and graphic design while managing content for Darmol Foods and REA Nayla, ensuring brand visibility and audience engagement. With a Bachelor’s in Office Administration from Carcar City College, she has a strong foundation in office procedures and event management.
Why hire me
I bring a strong combination of administrative support, customer service, and digital marketing experience that allows me to contribute from day one. I have worked with clients in real estate, telehealth, food services, and customer support, giving me the ability to adapt quickly to different industries and business needs. I am skilled in email and calendar management, CRM, data entry, lead generation, social media management, graphic design, and video editing. I am organized, detail-oriented, and committed to delivering high-quality work on time. I communicate effectively, learn new tools quickly, and take initiative to solve problems with minimal supervision. My goal is to make your daily operations smoother, support your business growth, and become a reliable team member you can count on.
Experience
RECEPTIONIST | SMM
WK HOME PLATFORM · 2025 — 2026Managed phone calls and customer inquiries, scheduled appointments, and coordinated team calendars. Assisted clients with bookings and maintained customer records. Created and scheduled social media content while responding to customer messages and inquiries.EXECUTIVE ASSISTANT
Vacant Property Pros · 2024 — 2025Managed social media accounts and conducted email management. Edited videos of property listings and scheduled appointments for real estate agents. Handled data entry, CRM updates, and coordinated lead generation and follow-ups.SOCIAL MEDIA MANAGER
TeleHealth · 2024 — 2025Designed graphics and short-form videos using Canva and CapCut. Developed a social media strategy, crafted engaging captions, and interacted with followers. Created various posts and promotional materials to enhance engagement.CUSTOMER SERVICE REPRESENTATIVE
Empire One BPO Solutions · 2023 — 2024Managed high-volume inbound and outbound calls to assist customers with inquiries, resolve complaints, and provide product or service information. Delivered customer support by listening actively, identifying needs, and offering appropriate solutions. Ensured accurate documentation of customer interactions and processed orders within CRM systems.VIDEO EDITOR
REA Nayla · 2024 — 2024Edited walk-through videos to highlight key features of homes, incorporating dynamic transitions, captions, and branding elements. Improved video quality through lighting enhancements, color grading, and audio adjustments.SOCIAL MEDIA MANAGER
Darmol Foods · 2024 — 2024Scheduled and posted food-related content, including promotions. Engaged with the audience through comments and community activities, and edited short-form videos to showcase food preparation and customer testimonials.
Skills & Expertise
Education
- Bachelor of Science in Office AdministrationCARCAR CITY COLLEGE · 2015 — 2019
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