Carmela C.
Mid-Level Customer Service Representative
Open to offersNew to PlatformPortfolios
About
Charm C. is a professional with experience in customer service, technical support, document control, and sales across industries such as business process outsourcing, engineering projects, and lead generation. At Concentrix and Teletech Bacolod, Charm handled daily customer support, managed technical troubleshooting, processed transactions, and resolved client issues for both travel and network service sectors. While working with CEAM Technical Services Incorporated on the San Miguel Brewery Expansion Project, Charm specialized in project documentation management, establishing systems for efficient document tracking and distribution, preparing transmittals, and compiling weekly progress reports. At Lead Heroes, Charm engaged in cold calling and lead qualification by contacting potential clients and scheduling sales appointments. Charm holds a Bachelor of Arts major in History and adapts skills such as technical support and document organization to varied professional contexts.
Experience
Cold Calling
LEAD HEREOS · 2024 — 2026Identified potential clients through Cold Calling, contacted and explained company products or services to leads, gauged client interest, and scheduled appointments for the sales representative.Document Controller
CEAM Technical Services Incorporated (San Miguel Brewery Expansion Project) · 2021 — 2023Developed and maintained a document control system to ensure effective tracking, prepared and distributed project documentation such as engineering and construction files, and created transmittals for timely distribution. Compiled weekly progress reports, performed performance tasks, and managed submission of documents for approval and subsequent transmission to clients.Travel Reservation Support
Concentrix Bacolod · 2023 — 2023Handled reservation bookings by providing travel information and servicing existing reservations, modified bookings in response to client needs including changes from weather or emergencies, and coordinated with clients and property contacts to address queries and issues.Customer Support
Concentrix · 2016 — 2021Handled customer support by providing prompt and courteous assistance, maintained relationships to become a trusted resource for purchasing decisions, and acted as a liaison for ground services personnel including after-hours requests. Delivered technical support by diagnosing and troubleshooting network-related issues, and resolved technical faults.Customer Service Representative
Teletech Bacolod · 2011 — 2015Managed order and transaction processing, addressed customer complaints, and handled customer outreach efforts. Responsibilities included troubleshooting technical concerns and gathering customer feedback for analysis.
Skills & Expertise
Education
- High SchoolInstitution not specified · — — 1989
- Bachelor of Arts Major in HistoryInstitution not specified
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