Carmela U.

Not specified

• Junior Talent Pool Coordinator

  Wing AI Technologies Inc. - Wing Virtual Assistant · 2025 — 2026
  Maintained and updated the talent pool database. Ensured candidate status records were accurate. Communicated with candidates through email, phone, or messaging platforms to request updated materials. Identified and removed inactive or duplicate profiles, updated trackers and spreadsheets, and coordinated with recruiters and hiring managers regarding candidate availability. Verified candidate experience and skills against job requirements. Tools used included Lever, Trello, Google Workspace, Slack, Discord, LinkedIn, Wing AI Recruiter, Wing Staffing Tool, Fireflies, People Hub & ChatGPT.

• Campaign Coordinator / Executive Assistant

  Wing AI Technologies Inc. - Wing Virtual Assistant · 2023 — 2024
  Oversaw content and analytics delivery for talent, ensuring timely campaign execution. Followed up with talent for campaign schedules and aided in influencer selections with agencies and brands. Managed campaign calendars and coordinated requests within Asana and HubSpot, monitoring invoicing readiness. Communicated weekly updates to talent regarding deliverables, and conducted weekend check-ins for necessary resources. Tools used were Gmail, Asana, HubSpot & Slack.

• Assistant to the HR/Payroll/Accounting Department

  Wing AI Technologies Inc. - Wing Virtual Assistant · 2021 — 2023
  Handled onboarding paperwork and entered employee data into the Payroll Tracker. Communicated discrepancies and pay increases to Office Managers and calculated receipts and mileage reimbursements. Tools used included Google Chat, OpenPhone, Google Sheets & DocHub.

• Customer Assistance Advisor

  kgb_Philippines, Inc. · 2019 — 2021
  Managed customer loan and credit card accounts per service requests, providing assistance when the online platform was not operational. Tools used were CX 100, Microsoft Outlook, Microsoft Word, Microsoft Excel, LMS, Admin Portal & CATS.

• Customer Service Representative UK DQ SMS Operator

  kgb_Philippines, Inc. · 2008 — 2009
  Processed and provided real-time information to customers via SMS, including inquiries about schedules and listings.

• Sales Associate

  WEST CONTACT SERVICES INC. · 2006 — 2007
  Promoted products and services to callers, highlighting benefits and ensuring after-sales requests were processed according to service standards.

• Sales Associate

  ASIAPRO COOPERATIVE · 2005 — 2005
  Promoted products and satisfied customer needs while managing inquiries and stock balance.

• Junior Operations Executive

  TRACE GROUP OF COMPANIES · 2002 — 2004
  Scheduled pest control treatments, communicated procedures to representatives, supervised service technicians, and prepared weekly reports. Coordinated with Account Managers regarding client billings and maintained accurate data entries.

• Bachelor of Science in Computer Science

  TRACE Computer and Business College · 1997 — 2000