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Carmela U. — Junior Healthcare Administrative Assistant from Philippines

Carmela U.

Junior Healthcare Administrative Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Carmela U. is an experienced Healthcare Virtual Assistant with a proven track record supporting US healthcare, wellness, dental insurance, and technology industries in remote settings. She has managed back-office medical administrative support for providers, specializing in patient record management, insurance verification support, and data accuracy in compliance with HIPAA standards. Carmela has worked at organizations such as Medsyncorp, Global Advisor Support Group INC, Serenity Aesthetics Spa, Teletech, and Resultscx, where she excelled in maintaining electronic medical records, preparing clean insurance claims, coordinating appointments, and handling customer inquiries related to healthcare eligibility and benefits. She is proficient with Tebra, iCare, EHR, Salesforce, Dentrix, and billing platforms, ensuring high-quality documentation and effective process support in demanding environments.

Experience

  • Medical Admin

    Medsyncorp · 2025 — 2026
    Delivered back-office medical administrative support, ensuring precise documentation and quality control for a US healthcare practice. Reviewed AI-generated files and sourced medical documents to validate essential patient and clinical information. Organized and entered data into healthcare databases while adhering to compliance with HIPAA guidelines.

  • Medical – Biller/Encoder

    Global Advisor Support Group INC · 2024 — 2025
    Conducted medical billing and data entry support, focusing on accuracy in patient records and compliance for a US healthcare practice. Entered patient demographics and medical codes into EHR and billing systems while ensuring clean claims prior to submission. Reviewed and validated billing data for completeness and accuracy, supporting timely reimbursement processes.

  • Booking Specialist & Appointment Coordinator

    Serenity Aesthetics Spa · 2024 — 2025
    Oversaw appointment scheduling and managed patient communications for a US-based wellness practice. Handled high volumes of calls for scheduling, ensuring accurate bookings and positive client interactions. Verified client information and maintained clear communication regarding services and availability.

  • Dental Customer Service / Data Entry

    Teletech · 2023 — 2024
    Provided front-line support for a US healthcare insurance account, addressing eligibility and claims inquiries. Utilized eligibility platforms to review coverage details and maintained provider information in internal systems, ensuring documentation accuracy while adhering to HIPAA regulations.

  • Technical Sales Representative

    Resultscx · 2022 — 2023
    Developed client relationships through consultation on technology needs and presenting optimal solutions. Articulated product features and benefits clearly, demonstrating products and resolving customer inquiries during the sales process. Achieved sales targets by employing a customer-focused approach.

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