Carmella R.
Open to offersNew to PlatformAbout
Ma. Carmella O. R., based in Cavite, Philippines, is a seasoned Virtual Assistant with extensive experience in customer relations and administrative support, particularly within the automotive and real estate industries. Her career includes notable positions at Toyota Motor Philippines Corporation and Century Properties Group, Inc., where she excelled as a Customer Relations Officer, handling high-volume customer inquiries, executing customer satisfaction surveys, and improving response efficiency through streamlined processes. At Crown Asia Properties, Inc., she served as a Marketing Officer, where she coordinated marketing campaigns, supported lead generation, and enhanced engagement strategies. Equipped with a Bachelor of Arts in Mass Communication from Adamson University and a Virtual Assistant Certification, she leverages skills such as CRM management and lead generation to boost client satisfaction and operational efficiency.
Experience
Customer Relations Officer
Toyota Motor Philippines Corporation · 2014 — 2017Documented client interactions, service cases, and resolutions within internal CRM systems. Conducted customer satisfaction surveys via telephone for both sales and service clients to collect feedback and assess experience. Handled numerous customer inquiries and escalations, ensuring quick resolutions while nurturing client relationships. Collaborated with cross-functional teams to tackle complex service issues, enhancing customer satisfaction. Optimized complaint tracking and follow-up processes, which increased response efficiency and reduced case resolution times. Communicated proactively with clients to build brand trust and encourage retention.Customer Relations Officer
Century Properties Group, Inc. · 2013 — 2014Kept customer and prospect records accurate in the CRM system, ensuring that contact information and interaction histories were current. Offered administrative support and customer assistance for real estate clients, coordinating inquiries, complaints, and follow-ups. Assisted in marketing initiatives and client engagement campaigns aimed at improving customer experience. Worked collaboratively with sales and marketing teams to address client concerns and requests promptly.Marketing Officer
Crown Asia Properties, Inc. · 2012 — 2013Developed and implemented marketing campaigns and promotional activities for real estate projects. Managed client databases and marketing records to facilitate lead generation initiatives. Coordinated the production of marketing materials, events, and campaigns to support the sales teams. Monitored engagement with campaigns and customer inquiries, contributing to the enhancement of marketing strategies.
Skills & Expertise
Education
- Bachelor of Arts in Mass CommunicationAdamson University · — — 2012
Interested in this professional?
Sign in as an employer to save this profile or invite Carmella R. to a job.
Sign in as an employer