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Carolina A. — Mid-Level Administrative and Customer Service Assistant from Brazil

Carolina A.

Mid-Level Administrative and Customer Service Assistant

Brazil 6+ years
Open to offersNew to Platform
Languages
Portuguese
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About

Carolina A. is a seasoned professional with over a decade of experience in administrative and financial roles, along with expertise in customer service and operational support. Her career includes significant tenures in both public institutions and private enterprises, where she excelled in document organization, public liaison, financial processing, invoicing, debt negotiation, and administrative support. At EBSERH, she was responsible for processes related to vendor invoice liquidation and financial documentation, significantly contributing to the company’s administrative efficacy. Prior to this, at FHEMIG, she managed patient appointments and document control. Proficient in SEI and Microsoft Office, Carolina is not only organized and adaptable but also skilled in written and verbal communication in both her native and intermediate English. Her additional training includes courses in financial management and data protection, further illustrating her dedication to professional development.

Experience

  • ASSISTENTE ADMINISTRATIVO

    EBSERH – Empresa Brasileira de Serviços Hospitalares · 2018 — Present
    Involved in administrative processes related to the payment of invoices for vendors. Ensured documentation was accurate and monitored financial processes. Managed the entry and oversight of information in corporate systems. Provided support for the administrative routines of the department.
  • AUXILIAR ADMINISTRATIVO

    FHEMIG – Fundação Hospitalar do Estado de Minas Gerais · 2014 — 2018
    Facilitated patient care by providing assistance and guidance. Managed appointment scheduling and oversight of consultations. Organized and maintained documentation. Supported the administrative activities of the unit.
  • AUXILIAR DE COBRANÇA

    Semax Segurança Máxima Ltda. · 2013 — 2014
    Handled direct customer interactions both in-person and via phone. Conducted debt collection and negotiation. Processed and recorded payments received. Updated information within the system.
  • AUXILIAR COMERCIAL

    Farmácia Belle Eterne · 2012 — 2013
    Prepared cost estimates for customers. Provided client support through direct interactions. Assisted with administrative and commercial routines.
  • COBRADOR INTERNO (TELEMARKETING ATIVO)

    Ação Assessoria · 2011 — 2012
    Focused on credit recovery through phone calls. Engaged in debt negotiation. Managed data updates and recorded interactions.
  • OPERADOR DE TELEMARKETING RECEPTIVO

    AeC Centro de Contatos · 2009 — 2010
    Delivered customer service effectively. Recorded customer requests and resolved issues. Provided guidance on services and procedures.
  • ESTÁGIO EM VENDAS

    Papelaria Brasília · 2007 — 2008
    Provided customer service and assisted clients in purchasing school supplies and toys. Maintained organization within the commercial environment.
  • SEGURANÇA DE EVENTOS PARTICULARES

    Empresas Diversas
    Managed access control and reception at events. Mediated conflicts and supported event security. Acted preventively in emergency situations.
  • ATENDENTE / BALCONISTA

    Fone Cell
    Delivered customer service. Assisted in the sale of telecommunication devices and services. Supported the company's commercial activities.

Skills & Expertise

Education

  • Social Work (Undergraduate - Incomplete)
    Universidade Estácio de Sá

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