Caroline W.
Senior IT Solutions Architect
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About
Caroline W. is an accomplished IT Solutions Architect and certified Project Manager with over 11 years of experience in the IT and Communication industry. Her expertise spans solution design and enterprise integration, where she has consistently delivered complex projects on time and under budget. At NTT Data, she applied design standards and contributed to solution architectures, enhancing project operations. As a part-time lecturer at Multimedia University, she has been instrumental in fostering digital literacy and business acumen among students, leveraging her background in IT strategy and instructional design. At Dimension Data, Caroline played a pivotal role in agile transformation and data-driven reporting, significantly improving project delivery and operational efficiency. With a focus on bridging technology and education, she empowers professionals and organizations through knowledge transfer and capacity building. Caroline's proficiency in developing technical specifications and her commitment to continuous improvement are evident in her project management policies and her strategic leadership in deploying ICT infrastructure for major clients like Rockefeller Philanthropy and GE East Africa.
Experience
Client Project Manager
NTT Data · 2022 — 2025Oversee the end-to-end delivery of multiple complex projects, ensuring completion within scope and budget through effective planning and monitoring. Lead the strategic planning and documentation processes for high-impact initiatives, maintaining team alignment and project milestones. Develop comprehensive project management policies and guidelines to enhance departmental efficiency and best practices. Build strong stakeholder relationships, promoting clear communication through daily stand-ups and structured reporting. Manage project budgets and conduct cost reviews to prevent overruns while safeguarding profitability. Deliver ICT infrastructure and services for high-profile clients and manage requirements elicitation processes to maintain project integrity.Associate Cross Technology Technical Architect
NTT Data · 2024 — PresentSelect and apply design standards and tools in alignment with enterprise and solution architectures to ensure consistency. Contribute to the development of solution architectures for specific business and infrastructure areas, ensuring alignment with client objectives. Scope and prioritize requirements for minor system changes supporting agile delivery. Assist in designing system components using modelling techniques while producing technical specifications and documentation for integration and development. Maintain awareness of technology trends and foster strong client relationships through effective communication and technical support.Part-Time Lecturer (IT & Engineering)
Multimedia University · 2024 — PresentDeliver practical IT lessons to high school students, enhancing their digital literacy and problem-solving skills through interactive projects. Lecture Diploma students in IT and Engineering on Entrepreneurship, providing them with valuable business insights to complement their technical education. Design and implement curriculum plans and instructional materials that meet various learning needs and align with academic standards. Mentor students in academic projects and entrepreneurial initiatives, aiding in their performance and project completions. Facilitate assessments and feedback sessions to monitor student progress and uphold academic standards.Project’s Administrator
Dimension Data · 2020 — 2022Serve as the primary contact for inquiries and escalations, ensuring timely resolution and maintenance of project operations. Supervise project teams, coordinating activities to drive efficiency and meet objectives. Prepare and present weekly progress reports and maintain accurate closure and billing records, supporting executive presentations. Represent the projects team in stakeholder forums, enhancing collaboration and strategic relationships. Handle administrative workflows including correspondence, scheduling, documentation, and issue tracking to ensure compliance with project targets.Customer Service Specialist
Smoothtel and Data Solutions Ltd · 2017 — 2020Coordinate technical teams to ensure timely resolution of Internet Solutions service requests while delivering projects within agreed timelines. Maintain comprehensive technical documentation, including survey, installation, and client handover materials. Manage administrative processes such as generating task documents, preparing quotes, processing LPOs, and invoicing for completed work. Update and organize project data in the CRM system, track personnel assignments, and provide progress reports to the Customer Service Manager. Ensure compliance with SLAs by addressing service requests and facilitating client approvals for project completion and billing.Systems Administrator
Blueribbons Holdings Ltd · 2017 — 2017Maintain and optimize LAN network infrastructure and SIP phone systems to ensure reliable ICT operations. Monitor and verify the integrity and availability of hardware, servers, and critical systems, ensuring timely backups. Administer user access controls on systems, ensuring data integrity and compliance. Process raw data uploads into core systems, ensuring accuracy for operational and reporting purposes.Assistant Systems Administrator
Njuca Consolidated Co. Ltd · 2014 — 2016Install, configure, and maintain computer hardware, operating systems, applications, and network systems to ensure performance and security. Design secure network infrastructure including LAN/WAN interfaces and TCP/IP configurations to enhance connectivity. Provide technical support and training to staff while advising management on ICT solutions. Prepare project progress reports and document cost analyses for major projects, while developing policies for network resource usage and data recovery compliance.
Skills & Expertise
Education
- Roxburg Professional MBARoxburg Institute of Social Entrepreneurship · 2024 — Present
- Postgraduate diploma in Education. (Credit 1)Kenyatta University · 2016 — 2021
- Master of Science in Computer SystemsJomo Kenyatta University · 2020 — Present
- Bachelor of Science in Information Technology.Multi Media University of Kenya · 2010 — 2013
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