Carolyne B.
Senior Administrative and Executive Support Specialist
Open to offersNew to PlatformAbout
Carolyne C. is an experienced administrative and executive support professional with over 10 years’ experience across the insurance, ICT, non-profit, and sales sectors. She has provided direct support to senior executives, including Managing Directors and CEOs, managing complex schedules, handling confidential correspondence, overseeing recruitment processes, and optimizing office operations. At Bismart Insurance Agency and St. John Ambulance Kenya, she coordinated end-to-end recruitment support and managed stakeholder communications. Her responsibilities have included client account management in ICT, sales team oversight, customer service via live chat at CCI Global, and the use of Google Workspace, MS Office, and remote collaboration tools. Carolyne recently completed the ALX Virtual Assistant Program, further strengthening her advanced digital productivity and virtual collaboration capabilities for dynamic administrative roles.
Experience
Customer Service Support Agent (Chat Support for M-KOPA Campaign)
CCI Global · 2025 — PresentDeliver customer support using email and live chat channels, addressing inquiries and resolving issues as per company procedures. Maintain client interaction records in CRM systems and assist the team in reaching performance targets. Engage in product and service promotion to help achieve sales goals.Administration/Sales Manager
Tedmarich Solutions · 2021 — 2022Oversaw organizational functions and pinpointed areas for operational improvement. Compiled marketing and sales reports to inform strategic planning. Assisted in recruitment for sales and marketing positions, managed communications with candidates, interview coordination, and post-interview documentation. Chaired meetings, handled client correspondence, managed team workflow, and followed up on client deliveries and payments.PA to the Managing Director/Sales Support
Bismart Insurance Agency · 2020 — 2021Supported the Managing Director by organizing her calendar, meetings, and correspondence with confidentiality. Provided comprehensive administrative tasks, organized recruitment activities including candidate communications, interview setups, and onboarding documentation. Coordinated meetings, generated agendas, maintained minutes, supported sales efforts, and acted as liaison for internal and external contacts.Administrator/Account Associate
Spheretek Company Ltd · 2018 — 2020Handled ICT client accounts to ensure timely service and data accuracy. Addressed client inquiries and managed RFQs, building and sustaining strong relationships. Worked with internal teams for account and order processes, maintained account and inventory records, and organized executive schedules.Administrator (CEO’s Office)
St. John Ambulance Kenya · 2012 — 2017Delivered senior administrative support, managed schedules, correspondence, and official records for the CEO’s office. Managed procurement including preparation and requisition of purchase orders. Participated in the complete recruitment cycle, organized corporate and electronic documentation, and facilitated operations through staff, client, and vendor interaction.Customer Service Executive/Admin
Davetronics Ltd/Joint Commercial Supplies Ltd · 2010 — 2010Addressed customer inquiries promptly, provided detailed information on products and services, and gathered feedback for process improvement. Maintained comprehensive records of communication and call logs.Personal Assistant
Peak Power Point Enterprise · 2009 — 2009Coordinated the Managing Director’s calendar, arranged meetings, and managed all forms of correspondence. Drafted agendas and minutes while tracking action points, served as liaison with internal and external contacts, prioritized deadlines, and handled sensitive material professionally.
Skills & Expertise
Education
- Diploma in Administrative Procedure and SupportAlison Online Course · 2023 — 2023
- Business Information Systems (ABE)Nairobi Institute of Business Studies · 2006 — 2006
- Computer Application PackagesAnnex Computer College · 2005 — 2005
- Kenya Certificate of Secondary EducationElburgon Secondary School · 2000 — 2003
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