Caryl C.
Senior E-commerce Customer Service Specialist - Virtual Assistant
Open to offersNew to PlatformAbout
Caryl C. is a seasoned Customer Service Expert with over a decade of proven experience across e-commerce, lead generation, telecommunications, real estate, finance, and B2B sales industries. At ECGA Holdings and Cambridge Artisan, she managed high-volume customer support using Shopify, Re:amaze, and other platforms, expertly handling order processing, dispute resolution, and chargeback handling. Caryl's background at AI Lead Solutions and Viatech Industries demonstrates strong lead generation and CRM management, from outbound sales and appointment setting for construction and packaging supply sectors to training new staff. Her financial acumen was developed at SLK Global Philippines and Offshore Intelligence, processing loans and collections while maintaining regulatory compliance. With hands-on expertise in chat and email support, administrative tasks, and strategic email marketing, Caryl C. consistently delivers efficient support for diverse business domains.
Experience
E-commerce Customer Service Assistant
Harper London · 2024 — 2026Addressed customer inquiries through email, live chat, and social media within a 12-24 hour timeframe. Resolved issues such as shipping delays, missing orders, and product concerns. Offered alternative resolutions like discounts and reshipments to reduce refund rates. Utilized Shopify, Re:amaze, Gorgias, and Hubstaff.Lead Generation Specialist
AI Lead Solutions · 2022 — 2024Generated and qualified leads through outbound calls and email outreach. Sold appointments and leads to construction companies while maintaining strong client relationships to ensure satisfaction. Managed CRM systems to keep accurate data records.E-commerce Assistant (Shopify)
Cambridge Artisan · 2021 — 2023Oversaw order processing, tracking, and fulfillment via Shopify. Provided customer support across email, chat, and social media. Processed returns, refunds, and exchanges according to company policies. Enhanced response efficiency using Re:amaze and HelpScout, and created automated email workflows for customer engagement.Virtual Assistant - B2B Telemarketer
Viatech Industries · 2021 — 2023Made outbound sales calls to businesses to promote packaging supplies. Generated leads and closed sales while ensuring order accuracy. Managed CRM systems and provided training to new team members.Real Estate Cold Caller (VA)
VA World · 2021 — 2022Qualified property leads through outbound calls and scheduled appointments for potential sellers. Utilized tools such as CallTools, Zillow, and Podio.Loan Processor / Admin / Social Media Manager
Offshore Intelligence (Cigno Loans) · 2020 — 2021Reviewed and approved or declined loan applications. Managed email communications and payment processing while handling social media engagement and customer inquiries. Conducted outbound calls to address customer concerns.Collections Associate
SLK Global Philippines (Fifth Third Bank) · 2016 — 2019Collected payments for credit cards, auto loans, and mortgages while ensuring compliance with financial regulations and accuracy. Met collection and quality targets consistently.Sales Representative
Convergys (Sprint) · 2015 — 2016Managed both inbound and outbound sales calls, upselling devices, plans, and add-ons. Achieved sales quotas and performance incentives.Customer Service Representative
IBEX Global (AT&T U-verse) · 2014 — 2015Assisted customers with billing and technical issues while upselling services and maintaining high customer satisfaction scores.Customer Service Representative
Teleperformance (AT&T Prepaid) · 2013 — 2014Provided billing and technical support through inbound calls while consistently meeting KPIs and customer satisfaction targets.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipMarinduque State College · 2011 — 2013
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