Cassie M.

Cassie M., located in Locust, NC, is an adept professional with extensive experience in the areas of project management and case management, showcased through her work in diverse roles across the health and telecommunications sectors. At Spectrum in Charlotte, NC, she excelled as a Retention Representative, managing 25-50 calls daily and providing effective solutions for customer service issues while enhancing product sales. Prior, she served as a Clinical Case Manager at Kolmac Behavioral Health in Burtonsville, MD, where she skillfully coordinated medical appointments and facilitated client queries alongside supporting clinicians. Her meticulous organizational skills were further employed at Frederick Health as a Medical Records Technician, where she managed record-keeping with precision. At Amatus Health, she applied her expertise in Salesforce and Lightning Step software, performing pre-screen assessments and verifying insurance for admissions. Proficient with tools such as Microsoft Office 365 and WordPress, Cassie demonstrates a comprehensive skill set valuable across various healthcare and sales roles.