Catalina J.
Senior HR & Administrative Executive
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About
Catalina M. is a highly skilled Senior HR & Administrative Executive with over eighteen years of experience in leadership roles across multinational and multicultural settings. Based in Abuja, Nigeria, she specializes in HR governance, corporate culture alignment, and policy and SOP development. Her expertise extends to expatriate administration and compliance, operational restructuring, and executive advisory. Throughout her career, Catalina has consulted for diverse sectors including hospitality, education, security, and services, enhancing organizational efficiency through tailored workforce development initiatives. She has played pivotal roles in restructuring organizations, driving staff expansion, and improving workforce retention. Her strategic input in HR and administrative functions has supported operational stability and compliance, particularly with expatriate quota administration. Catalina's academic foundation includes a Bachelor of Science in Business Administration and an MBA in Human Resources Management, complemented by professional certifications in Occupational Safety & Health Management and advanced HR management. She is an active member in regional industry affiliations, contributing to governance and operational compliance.
Experience
Head of Marketing, Accounts & Operations
Royal Institute for Training & HCD (Zuma Rock Resort), Nigeria · 2017 — 2022Oversaw organizational restructuring which facilitated a significant staff expansion. Enhanced staff retention through welfare restructuring initiatives and strengthened corporate culture by embedding shared service standards. Improved client relationships and service culture, while supporting budget planning and operational expenditures.Operations Manager
Summerset Continental Hotel, Abuja, Nigeria · 2022 — PresentFacilitated the restructuring of hotel operations to enhance service delivery and workflow efficiency. Coordinated alignment among various operational departments and collaborated with international consultants on documentation, recruitment, onboarding, and training compliance.Premises & Procurement Officer / Head of Accounts / HR Officer
International Community School (American System), Abuja · 2019 — 2020Stabilized invoicing and billing structures for vendors and parents, which improved financial transparency. Enhanced procurement and payroll controls supporting a staff of 100–150. Provided HR and administrative oversight to maintain operational stability and compliance.HR / Business Development Consultant
Abuja, Nigeria · 2019 — PresentProvided HR governance and administrative restructuring support to organizations in various sectors including hospitality, education, security, and service. Developed tailored SOPs and documentation frameworks to enhance organizational efficiency and contributed to workforce development initiatives.Head of Human Resources / Administrative Coordinator
Oxford Manor College / Tender Years School, Abuja · 2016 — 2017Designed and structured administrative support departments in alignment with the institutional mission. Promoted corporate culture alignment through standardized administrative processes and improved workforce coordination via structured recruitment and staff development systems.HR Consultant – Expatriate Administration
Julius Berger Nigeria Plc · 2010 — 2015Achieved 100% compliance in immigration and expatriate quota management. Enhanced documentation efficiency through the implementation of document control systems and supported audit readiness for over 3,000 expatriates and their dependents nationwide.General Manager
Caesar’s Fast-Food & Restaurant Ltd. · 2005 — 2007Standardized operational procedures and enhanced service delivery processes. Implemented structured recruitment, training, and performance management systems, contributing to a consistent brand experience.Operations Manager
Mallorca Limited (Landscape, Irrigation & Nursery), Abuja · 2004 — 2005Improved operational coordination across project sites through stakeholder engagement and reorganized systems for payroll, invoicing, collections, and project billing. Established operational procedures focused on safety, quality, and timely execution of projects.Manager (Chief Operations)
Duke’s (Mirage Hotel Group), Calabar · 2001 — 2004Expanded operational capacity by developing new service lines while enhancing coordination within hospitality functions. Aligned staff conduct with brand values to reinforce organizational culture, and engaged with auditors and consultants to support financial governance.Account Administrator
E.I. Construction Company Inc., Philippines · 2000 — 2001Prepared bank reconciliations, budget monitoring reports, and financial summaries while improving documentation control through structured invoice processing.Accounts & Administration Officer
E.M.D. Engineering, Philippines · 1999 — 2000Managed payroll, budget, and bank reports while maintaining contractor records and filing systems to support audit requirements.Private Instructor / Operator
GFARLL Tutorial Center, Philippines · 1995 — 1999Provided structured academic support to a diverse range of learners and developed customized teaching methods aimed at improving learning outcomes.
Skills & Expertise
Education
- Bachelor of Science in Business Administration (Management Accounting)Institution not specified
- MBA – Human Resources ManagementFort Jones University
- Master of Public Administration – In ViewNational Open University of Nigeria
- Honorary Doctorate (h.c.) – Organizational Change Management & Human ImpactInstitution not specified