Catherine V.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Catherine Y. is a seasoned Virtual Assistant and Customer Support Specialist based in Santa Rosa, Laguna, Philippines. With demonstrated expertise in the telecommunications, fintech, retail, and digital advertising industries, she excels in customer support and CRM systems, seamlessly handling both B2B and B2C accounts. Catherine's professional journey includes a significant tenure at TDCX for Stripe Payments as a Senior Inside Sales Specialist, where she managed sales pipelines and engaged with clients to meet sales targets. At Concentrix for Google Ads, she was instrumental as a Senior Account Strategist, optimizing ad campaigns and offering strategic upsell opportunities. Her role at iQor PH saw her supporting T-Mobile as a Customer Sales and Service Expert, addressing business client needs and managing account services. Catherine’s versatility is evident in her capability to administer remote operations efficiently, making her a valuable asset across diverse business domains.
Experience
Senior Inside Sales Specialist
TDCX – Stripe Payments · 2025 — 2026Engaged with incoming and outgoing leads to assess business requirements, managed the sales pipeline through CRM tools, conducted product demonstrations, and addressed client inquiries.Senior Account Strategist
Concentrix – Google Ads · 2024 — 2025Oversaw Google Ads campaigns and managed client accounts, prepared performance reports and presentations, and offered strategic recommendations including upselling opportunities.Customer Sales and Service Expert (B2B)
iQor PH – T-Mobile · 2023 — 2024Addressed inquiries and account issues from business customers, and managed billing, updates, and service requests.
Skills & Expertise
Education
- High School GraduateInstitution not specified
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