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CATHERINE C. — Senior Restaurant Operations Manager from Philippines

CATHERINE C.

Senior Restaurant Operations Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Catherine C. D. is an accomplished Operations Manager with extensive experience managing restaurant operations and delivering exceptional customer service in both the restaurant and telecommunications industries. With a strong background in overseeing day-to-day restaurant functions and managing inventory, Catherine ensures the implementation of food safety and cleanliness protocols. She leads and schedules both front-of-house and back-of-house teams, optimizing performance and fostering a growth-oriented work environment. Catherine's expertise extends to controlling costs and achieving financial goals through strategic planning and financial analysis. Moreover, her role as a Business Specialist for T-Mobile reflects her proficiency in assessing client needs and recommending telecommunications solutions, supporting business account executives, and enhancing customer satisfaction through technical product knowledge. Her ability to effectively collaborate cross-functionally with various departments, and her strong skills in CRM management, position her as a highly adaptable and effective leader.

Experience

  • Operations Manager

    SAVY GROUP LLC (QATAR) · 2024 — Present
    Manage daily restaurant operations and oversee staff supervision and scheduling. Ensure high standards in customer service, food quality, cleanliness, and health/safety compliance while monitoring inventory and controlling costs.
  • Business Specialist | Technical Support Representative

    IQOR PHILIPPINES-T-Mobile for Business · 2017 — 2019
    Serve as a point of contact for small to medium-sized business (SMB) clients, focusing on telecommunications products and services. Support business account executives with technical knowledge, analyze customer usage, and suggest optimizations to enhance operational efficiency.
  • Operations Manager

    MAJLAB TRADING /O’SORBET D ‘ AMOUR (QATAR) · 2014 — 2017
    Assist the Restaurant Manager in daily operations and supervise shifts. Ensure excellent customer service, train staff, manage inventory, and maintain cleanliness and food safety standards.
  • Senior Customer Service Agent

    SYKES ASIA INC.- Capital One US · 2012 — 2014
    Engage with customers through live chat for pre-sales support related to Dell POS products. Provide clear answers to product-related inquiries and guide customers through the sales process while maintaining accurate interaction records.
  • Sales Support

    TELUS INTERNATIONAL PHILIPPINES - Dell POS Account
    Provide service to resolve customer issues related to accounts, transactions, and billing. Handle escalated inquiries, educate customers on products and services, and document interactions in CRM systems.
  • Assistant Manager / Catering Supervisor

    MOODS QATAR LLC / JONES THE GROCER -QATAR
    Support restaurant management by ensuring high levels of customer service, assisting in staff training, and overseeing inventory management while ensuring compliance with cleanliness and food safety standards.

Skills & Expertise

Education

  • Bachelor of Science in Nursing
    EMILIO AGUINALDO COLLEGE · 2019 — 2024
  • Enterprise Planning
    UNIVERSITY OF THE PHILIPPINES- UPOU · 2018 — Present
  • Sales & Marketing
    FILIPINO INSTITUTE (DOHA, QATAR) · 2017 — 2018

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