Catherine S.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Catherine S. is an experienced Customer Service Representative with over five years in the BPO, healthcare support, technical support, and sales industries. Her work history includes handling email support for rewards programs at Support Ninja Inc., assisting with prescription refills and healthcare concerns at Everise, and providing technical troubleshooting for customers at VXI Global Holdings Inc. She has managed escalations, maintained detailed records using CRM systems, and supported fast-paced environments such as call centers and retail. At HC Consumer Finance Philippines Inc., Catherine processed loan applications and explained financial products, demonstrating her capacity for client support in finance. She is adept at using Microsoft Office and Google Workspace, is bilingual in English and Tagalog, and is versed in both technical troubleshooting and compliance within the healthcare sector.
Experience
Customer Service Representative (Email Support)
Support Ninja Inc. · 2025 — 2026Handled customer inquiries related to rewards programs via email, providing accurate and timely resolutions while maintaining detailed records with CRM tools.Customer Service Representative – Healthcare
Everise · 2024 — 2025Supported customers with prescription refills and healthcare inquiries, ensuring adherence to healthcare policies while delivering empathetic and professional assistance.Technical Support Representative
VXI Global Holdings Inc. · 2021 — 2024Resolved technical issues by guiding customers through step-by-step solutions, managing escalations and complex concerns while maintaining high levels of customer satisfaction.Customer Service Representative
Sterling Global Call Center Inc. · 2021 — 2022Provided general customer service support, efficiently managing inquiries in a high-paced environment.Sales Associate
HC Consumer Finance Philippines Inc. · 2017 — 2020Processed loan applications and explained various financial products, fostering strong client relationships and trust.Cashier / Trainer
Café France · 2015 — 2016Trained new staff to ensure service quality, in addition to managing transactions and customer service.Service Crew
McDonald’s · 2014 — 2015Assisted customers and efficiently handled orders.
Skills & Expertise
Education
- Associate DegreeSTI College Tanauan · 2013 — 2015
- High School DiplomaAssemblywoman Felicita G. Bernardino Memorial Trade School · 2007 — 2010
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