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Catherine B. — Mid-Level Executive Assistant and Administrative Operations Specialist from Philippines

Catherine B.

Mid-Level Executive Assistant and Administrative Operations Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Highly organized Executive Assistant and Administrative Operations Specialist with 10+ years of experience supporting business operations, customer service teams, quality assurance processes, and administrative functions in fast-paced environments. Skilled in executive support, calendar coordination, email management, documentation, reporting, customer relationship management (CRM), and process improvement.

Experienced in managing confidential information, coordinating workflows, maintaining accurate records, supporting internal teams, and improving operational efficiency through structured systems and technology. Proficient in CRM platforms, Google Workspace, Microsoft Office, project management tools, and digital productivity solutions.

Experience

  • QUALITY ASSURANCE SPECIALIST / CHAT SUPPORT

    TaskUs, Philippines · 2021 — 2026
    Monitored and assessed customer service interactions to verify adherence to quality standards. Analyzed performance data, identified gaps in processes, and suggested enhancements for operational effectiveness. Produced quality reports and maintained precise documentation for tracking team performance. Handled a high volume of customer inquiries while ensuring professional and timely assistance. Utilized CRM systems to maintain customer records and document interactions. Organized customer follow-ups to guarantee proper resolution of issues.

  • ADMINISTRATIVE & PURCHASING SUPPORT

    Boutique 1, Dubai · 2017 — 2020
    Provided comprehensive administrative and operational support encompassing documentation, report generation, and file management. Coordinated purchasing requests and facilitated vendor communications alongside internal requirements. Enhanced workflow by developing structured processes and standard operating procedures (SOPs). Assisted various teams with scheduling and administrative responsibilities.

  • EXECUTIVE ASSISTANT / ADMIN SUPPORT

    Heritage Jewels LLC, Dubai · 2010 — 2015
    Optimized daily administrative and operational workflows through effective management of documentation, detailed reports, and secure file storage. Managed the executive’s calendar by scheduling meetings, resolving conflicts, and prioritizing urgent requests. Handled expense reports, monitored budgets, and maintained confidential filing systems along with databases.

  • FRONT TELLER

    M Lhuillier Philippines · 2009 — 2010
    Executed domestic and international money transfers and payouts. Processed payments for various services, including insurance, utilities, and government contributions. Balanced the cash drawer daily by counting cash and calculating total transactions at shift start and close.

  • CREW TRAINER / ADMIN ASSISTANT / TELLER (PART-TIME WORKING STUDENT)

    Greenwich – Jollibee Food Corporation · 2003 — 2008
    Conducted onboarding training for new service and kitchen crew members, covering standard operating procedures. Trained existing crew members across various stations, including counter, dining area, pizza assembly, and kitchen, to enhance operational flexibility.

Skills & Expertise

CMS

Education

  • Bachelor of Science in Commerce Major in Management Account
    La Salle University – Ozamiz · 2005 — 2009
  • Diploma in Information Technology
    System Technology Institute – Ozamiz · 2003 — 2005

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