Catherine K.

Catherine K. is a seasoned Customer Service Representative with over three years of experience in providing comprehensive support in billing, sales, and communication within B2B settings. Based in Davao City, Philippines, she has honed her skills across various roles, including her tenure as a Chat & Email Support Representative at IBEX Global, where she expertly handled business client inquiries, maintaining productivity and quality in written communications. Her role at VXI Global Holdings saw her effectively navigating customer billing and sales concerns, further refining her strong problem-solving capabilities. Additionally, as a Treasury Assistant with Supervalue Inc., Catherine developed meticulous attention to detail and organizational prowess while managing financial transactions. Her academic background from the University of Southeastern Philippines supports her professional journey. Catherine is proficient in tools like Salesforce, Zendesk, and Jira, enabling effective CRM management and enhanced multitasking in dynamic environments.