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Catherine M. — Senior Customer Service & Technical Support Specialist from Philippines

Catherine M.

Senior Customer Service & Technical Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalogJapanese
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About

Catherine G. is a certified Emergency Medical Responder and Caregiver with over a decade of experience across the customer service, e-commerce, technical support, and healthcare sectors. She has delivered frontline claims processing for Asurion, supported Shopify clients with technical and inventory issues at TaskUs, and provided step-by-step troubleshooting as a Technical Support Representative at VXI (AT&T Platinum). In healthcare, she has served both as a private caregiver and as an emergency responder, responding to over 50 emergency calls and collaborating with EMTs and doctors. Her background includes specialization in technical troubleshooting, customer support, and patient assistance, underpinned by certifications in EMS NC II and Caregiving. She has demonstrated the ability to manage high-pressure scenarios in both the customer service and medical response industries.

Experience

  • Claims Expert

    Asurion · 2023 — 2024
    Processed claims for mobile devices with a focus on accuracy and efficiency. Worked collaboratively with teams to address customer complaints swiftly. Ensured clear communication and effective problem-solving to achieve customer satisfaction.

  • Emergency Medical Responder

    Volunteer · 2023 — Present
    Responded to over 50 emergency calls, contributing to patient survival rates. Worked in collaboration with EMTs and doctors to facilitate quick responses. Managed medical supply inventory, leading to a 10% cost reduction.

  • Shopify Expert

    TaskUs · 2020 — 2022
    Supported clients facing issues with their online stores, including themes, shipping, and inventory concerns. Troubleshot basic HTML errors related to domains and themes. Offered multi-channel support via phone, email, and chat.

  • Private Caregiver

    Añola Residence · 2020 — 2022
    Provided daily assistance in care tasks such as feeding, bathing, and mobility support. Monitored health indicators and acted in response to emergencies. Fostered compassionate relationships with patients and their families.

  • Technical Support Representative

    VXI (AT&T Platinum) · 2019 — Present
    Diagnosed and resolved connectivity issues with mobile devices. Assisted customers by guiding them through technical solutions step-by-step. Escalated priority concerns to enhance support productivity.

  • Customer Service & Technical Support Roles

    McDonald’s AUF, Sutherland Global Services, UPS International, Stream Global Services · 2007 — 2014
    Provided frontline support in customer service and technical troubleshooting across various roles. Managed customer accounts and addressed technical issues effectively.

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