Cathrene M.
Mid-Level Service Coordinator
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About
Cathrene M. is set to embark on her career as a General Virtual Assistant, eager to integrate into a company that nurtures and develops emerging talents. Although new to the virtual assistant industry, she boasts 8 years of substantial experience as a Service Coordinator and RMA In-Charge. At DGTech Business Computer Systems, she efficiently led a team of 5 technicians, spearheading the repair process for HP and Brother devices, ensuring meticulous warranty management and vendor coordination. Her role involved tracking data, coordinating with US-based suppliers, and managing the Return Merchandise Authorization process for faulty items. Cathrene's proficiency extends to handling MS Office tools and emerging tech platforms like Chat GPT and Canva, with foundational exposure to CRM systems such as HubSpot and Zoho. Her fast-learning and tech-savvy nature, combined with unwavering availability during US time zones, reinforce her capability to deliver reliability, accuracy, and a solid work ethic in all assignments.
Experience
Service Coordinator (Service Counter)
DGTech Business Computer Systems · 2018 — 2026Oversaw a team of 5 technicians throughout the repair process for HP and Brother devices. Received and assessed defective units for warranty status, assigned tasks to technicians, and tracked progress. Coordinated with HP/Brother technicians for warranty repairs and parts, managed warranty claims, and kept customers informed about repair statuses. Closed service orders and released repaired units, while inputting data into Rapid applications to help track technician performance.Sales Assistant (Furniture Showroom)
UYMATIAO TRADING CORPORATION · 2012 — 2014Engaged with customers to address their needs in the showroom while managing the transfer of items between sections. Updated department staff on item transfers and handled price quotations for both government and private clients.Stocks Auditor (Department Store)
Lee Super Plaza · 2010 — 2010Performed regular audits of inventory in the selling area, inspecting for accuracy and identifying discrepancies. Balanced reports, tracked shortages, and conducted analysis of inventory items.Cashier
SM SOUTHMALL (SM Department Store) · 2008 — 2009Managed cash register transactions, ensuring correct pricing of products. Handled various payment types, issued receipts and refunds, and assisted customers with inquiries and complaints. Maintained cleanliness at the checkout area and monitored transactions to report discrepancies. Managed merchandise returns and exchanges, welcoming customers upon entry and exit.RMA in Charge (Return Merchandise Authorization)
DGTech Business Computer SystemsManaged the RMA process for defective items, processed warranty claims, and ensured problematic units were returned to suppliers or manufacturers. Identified defective units, checked warranty status, and processed returns and replacements while tracking RMA status and maintaining communication with suppliers or manufacturers.
Skills & Expertise
Education
- Bachelor of Science and Office AdministrationAsian College of Science and Technology · 2003 — 2007
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